System Support Specialist III

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Title: System Support Specialist III

Location: Livingston, NJ

Duration: 3 Months

ESSENTIAL FUNCTIONS:

• Provides seamless customer service support to end users within the organization including, but not limited to the following:
• Provide superb technical system and user support by responding to calls, email, and personal requests for technical support.
• Directly involved in the deployment, repair, replacement, disposal, and inventory management of End User Computing equipment (networking, desktops, laptops, phones, printers, conferencing room hardware)
• Respond quickly and professionally to employee calls and/or tickets. Troubleshoot and correct software and hardware problems.
• Own issue resolution from start to finish by monitoring unresolved issues and requests to ensure prompt resolution.
• Communicate clearly with each customer to ensure their understanding of next steps and likely resolution time-frames.
• Ensure that every customer is highly satisfied with the support received.
• Resolve computer hardware and software related issues through in-depth troubleshooting and technical assistance.
• Install and configure hardware and software for end users ensuring compatibility with existing equipment and applications.
• Roll out new applications & operating systems. Upgrade hardware/software as necessary.
• Work with vendors to ensure equipment and applications are repaired and upgraded.
• Some off-hours availability will be necessary to respond to system outages, perform system upgrades/maintenance, etc.
• Install/configure local and network printers.
• Remove and reformat end of life PC's for return to inventory.
• Work through assigned project tasks with internal IT teams related to clinical build outs and discovery phases.
• Seeks opportunities for additional responsibilities and growth within organization. Shows initiative and enthusiasm in suggesting and implementing new concepts and/or ideas for improvement.
• These areas include IT Support and troubleshooting, project management, system design and implementation.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

• BA/BS degree preferred. Minimum of an Associate's degree in Health Information Technology or similar field.
• Two years of experience in healthcare informatics required.
• Two years of experience in Desktop Support or Customer Service, preferred.
• Ability to assist users with basic hardware and software problems (i.e., MS Outlook, Client Access, Internet Browsers, OS, etc.) and product configurations within desktop PC's, laptops, printers and monitors. Demonstration of strong independent judgment and initiative required.
• The ability to multitask and to work well within a team environment while keeping the customers' needs as a priority at all times.
• Ability to differentiate between errors caused by hardware, software, desktop errors, server errors and misunderstanding of usage
• A+, Network+, CCNA or MCP, MCSE certifications are all a plus.
• Proficiency in the use of computer equipment and software, including but not limited to, Windows environment (Word, Excel, Outlook Intermediate to Advanced skills) required.
• Strong interpersonal skills and ability to work both independently and as part of a team required