ServiceNow Catalog Lead

Minimum 5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementation

Knowledge of ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge, Reports, Security Operations and integrations like LDAP, SSO, REST API, etc.

Experience in developing complex catalog items

Experience in customizing Service Portal widgets & pages.

Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions.

Should have experience of leading team for implementing ITSM tools and continuous improvements

Experience in the implementation, administration, maintenance and enhancements of ServiceNow

Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks

Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).

Knowledge and Abilities

Experience in working with integrations including REST, SOAP, JSON, Scripted REST web service APIs and MID Server Integration.

Proficiency in all phases of the Application Development Lifecycle

Excellent communications skills required verbally with all levels of customer IT and business management, as well as written with technical assessments and project related reports

Certifications:

ITIL Foundation Certified i.e., ITIL v3/ ITIL v4

ServiceNow System Administration Certified