Customer Services Support Operator 2

Description:

Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery. * Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.* Processes incoming orders, inquiries and/or requests regarding products and/or services.* Performs order management for assigned customers, manages and files clients' information in the information system.* Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.* Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.* Cooperates with clients and sales representatives to clarify orders and issues. * Participates in investigating and resolving commercial and/or technical problems. * Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions. In Administration: Incumbent is expected to cope - due to experience - with multiple choice situations in number of processes and routines. Thinking is about applying/adapting the "right" procedure to a process or an issue arising. Unexpected situations need effective solution. 3 year vocational training + 3 years practical experience needed Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused 3-year vocational training period.