- Running regular checks on network and data security
- Identifying and acting on opportunities to improve and update software and systems
- Developing and implementing IT policy and best practice guides for the organisation
- Designing training programs and workshops for staff
- Conducting regular system audits
- Running and sharing regular operation system reports with senior staff
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
- Managing and reporting on allocation of IT budget
- Providing direction for IT team members
- Identifying opportunities for team training and skills advancement
Requirements
- 6-8 years of experience, preferred to have experience in call center business.
- Good to very good level of English.
- leadership skills.
- multitasker.
6-8 years of experience, preferred to have experience in call center business. Good to very good level of English. leadership skills. multitasker.