Technical Account Specialist - Customer Accounts USA/Taiwan/Korea/Japan(m/f/d)

Tasks

• You work with our electron multi-beam technology together with our customers who are the most advanced companies in the semiconductor industry.
• You are the direct responsible contact for the technical teams at the customer and work with them on issues with our mask writer.
• You are using your technical knowledge to coordinate solution finding together with technical experts in IMS and update the customer and IMS management on status and next steps.
• You are involved in high-priority situations such as taskforces and improvement projects

• You provide 1st level application support by monitoring the performance, and analyzing data in order to offer solutions or on-call support - both independently and as well as together in the team. 

• You are contributing to quality initiatives (Failure Analyses, 8D Reports, Improvement Projects) that require attention from headquarters
• You visit other sites at our customers (USA/Asia) to exchange knowledge, support the team on-site or to participate in training.

Requirements

• You are committed to support the team in challenging situations and contribute to our company.neering, mechanical engineering) and are interested in continuous further development.
• You hold at least a bachelors degree in one of the relevant fields and have a minimum of 4 years of work experience in the field of semiconductor equipment
• You hold at least a masters degree in one of the relevant fields and have a minimum of 2 years of work experience in the field of semiconductor equipment
• A solid understanding in optics, lithography and mask making is required.
• You are able to communicate clearly and professionally in English, both verbally and in writing. You can convey complex technical content clearly and competently.
• You like to face challenges and make full use of your analytical skills, your technical knowledge and your interpersonal skills.
• You are tech-savvy, organized, curious, assertive and a likeable team member.
• You are resilient, can deal with stress and quick decisions and are willing to work flexibly.
• Willingness to travel to other countries (USA/Asia) for tasks at the customer site up to 35% (typically 2 to 4 weeks in a row).
• You are committing to support the team in challenging situations and contribute to our company.
• Python, Office solutions and Linux experience are beneficial.

Benefits

• Growing High-Tech Company with headquarter in Austria and international branches (Taiwan, Korea, USA)
• Top equipped workplace (modern office, laptop, height adjustable desk).
• The opportunity to take an important and responsible role in an internationally operating and rapidly growing high-tech company.
• An open culture, welcoming high engagement within a motivated team with a flat hierarchy and short lines of communication.
• Technologically complex tasks within the Operations Division in direct communication with the most advanced semiconductor companies in the world.
• Extensive professional and personal development opportunities and further training.
• Annual gross salary with bonus: from EUR 55.000 with the willingness to overpay depending on professional qualifications and experience.