HCM Solutions Consultant

Paytime

POSITION DESCRIPTION

JOB TITLE: HCM Solutions Consultant DEPARTMENT: Sales

REPORTS TO: VP of Sales & Marketing SUPERVISES: n/a

FLSA STATUS: Non-Exempt DATE: 4/10/2021

POSITION SUMMARY: The HCM Solutions Consultant is a key facilitator that works together with our internal team, our service providers, and our clients, to help our clients' organizations thrive. Throughout the entire customer relationship, this position proactively looks for ways to help our clients gain maximum value from Paytime products, services, and teams. This important position focuses heavily on client retention.

ESSENTIAL FUNCTIONS:

• Assist sales with software demonstrations, with a goal of showing how Paytime software adds value to the prospects' organization.
• Work with sales to customize demonstrations to suit the business needs of prospects in various industries and business models.
• Maintain and update sales demonstration accounts with the latest features.
• Upsell current clients of additional services and modules. This will be eligible for commissions.
• Seek out client feedback on Paytime products and services, to ensure we are constantly delivering value
• Answer questions about our various software platforms and share tips and insights on how to map Paytime products and services to client processes and organizations
• Spearhead Client Retention Programs, such as Top 100 Client Outreach, and other efforts
• Assist in marketing efforts and sales of additional services to enhance our client partnerships. This would include webinars to assist in keeping our clients informed of what we have to offer
• Develop a structured and consistent survey schedule to help identify clients wants and needs and suggest resolutions to management team.
• Maintain CRM database
• Perform other job-related duties as assigned

ADA STATEMENT

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read information. The incumbent is frequently required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT/WORKING CONDITIONS: Climate controlled office environment located in a business park. Some travel to client sites (25-50% of time), of varying environments.

SPECIFICATIONS/SKILLS:

• Knowledge of all HCM application features, or ability to obtain knowledge
• Knowledge of HCM processes
• Ability to effectively communicate with all levels of employees and management, clients, and vendors, including executives in both oral and written form
• Ability to research and analyze various types of data information
• Advanced knowledge of MS Internet Explorer, Outlook, Word, Excel and Powerpoint
• Ability to develop specific goals and to organize, prioritize and accomplish work
• Develop constructive and cooperative working relationships and maintaining them over time
• Valid Driver's License is required
• PHR, SHRM-CP, SPHR, SHRM-SCP, CPP or FPC preferred
• Knowledge of payroll and human resource concepts preferred