Long Term Onsite JOB REQUIREMENT ON, Help Desk Support Technician, Jackson, MS Need submission details needed

JOB DESCRIPTION

Selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

REQUIRED DEGREE

Bachelor's Degree in Computer Science, Information Systems, or related field.

REQUIRED CERTIFICATION(S)

A+ Certification

REQUIRED SKILLS/EXPERIENCE

Experience working in a help desk environment

Experienced with providing support for O365 Applications

Experience providing remote assistance using various platforms

Experience in desktoplaptop repair, troubleshooting, and software installation

Hardware Implementation and Deployment

Active Directory Management

ADDITIONAL REQUIREMENT

Three (3) references of submitted candidates required. Please provide the following information. Must submit with resume.

First/last name of reference

Title

Company Name

Job title of contractor while reporting to this supervisor/manager

Telephone number

Email Address (if available)

No min.

Preference given to candidates with the below skills/experience. Must also meet minimum requirements.

Microsoft O365 experience

BMC Footprints Help Desk Experience

MAC OS Experience

Skills : Experience working in a help desk environment,Experienced with providing support for O365 Applications,Experience providing remote assistance using various platforms,Experience in desktoplaptop repair, troubleshooting, and software installation,Hardware Implementation and Deployment,Active Directory Management