UX Researcher- Home Solutions Digital Experience

We re seeking a skilled and experienced UX researcher to join our Digital team. This role will be at the forefront of uncovering customer insights and patterns to help shape product and experience design, and will support products and squads within Home Solutions Digital Experience (HSDE).

While supporting the design practice you will lead the research practice by:

• Working with product teams to facilitate user research and testing
  
• Working with leadership to help facilitate the development of strategies to help us mature, scale, and create the conditions for the best user experiences to reach our business objectives.
  

We re looking for someone who is curious about people and human behaviours, someone who can actively listen, ask thoughtful questions to proactively seek out valuable insights, and connect these insights to data that can help teams be better informed in their design decisions.

Requirements

• Play a key role in defining the vision and goals of the research practice, as well as resourcing needs
  
• Collaborate with Product Owners to inform and shape product roadmaps, advocating for user needs across the commerce journey from learn, buy, shop, configure to manage
  
• Provide best in class research practice and ensure the quality of research achieves project goals by working closely with cross functional teams in identifying the best research method based on project requirements, timelines, and resources
  
• Mature the research practice by educating team members on UX research best practices and keep them informed on evolving methodologies
  
• Guide designers towards and promote the adoption of UX research methods such as remote user testing, IA testing, guerilla testing, card sorting exercises, A/B testing, discovery etc.
  
• Recruit participants, build test plans, set up for and facilitate moderated usability testing, perform quick detailed analysis, and share findings with the team so they can action insights and inform product strategy and design
  
• Methodically prioritize data collected during sessions to form an easily accessible library of findings
  

Benefits

Health and well-being:

• Flexible & customizable medical, vision and dental benefits
  
• $5000 for mental health support annually and access to mental health employee assistance programs
  
• Free premium subscription to mental health app, Calm
  
• $750 Well-being allowance
  
• Maternity and parental leave top-up
  
• Fertility treatment coverage
  
• Gender affirmation coverage
  

Financial compensation:

• Regular bonus or sales incentive opportunities in addition to competitive base salary
  
• Equity incentive opportunities
  
• Generous employee pension and share plan with matching programs
  
• Complimentary mobile devices with unlimited plans for select positions
  
• Exclusive opportunities to invest in Canadian start-ups that TELUS is partnered with
  
• Optional student loan repayment through flexible benefits plan
  
• 24/7 financial counselling
  
• Donation matching to eligible Canadian registered charities, to an individual maximum of $2,500 per year and a $1 donation reward for every volunteer hour you track
  
• Flexibility to allocate benefit credits directly to our group RRSP or TFSA
  

Flexibility and time off:

• Flexibility to work in-office, virtually or a combination of both
  
• $250 top-up available to mobile and virtual team members for home office expenses
  
• Digital collaboration experience through Google s next-generation technology tools
  
• Paid time off, including both vacation and additional personal well-being days available through your benefits plan
  

Growth and development:

• Award-winning career development & coaching culture
  
• Access to unlimited LinkedIn Learning, including over 16,000 expertly curated video-based courses
  
• Leadership training, role-specific learning and upskilling and reskilling
  
• Team member resource groups that offer peer support, mentorship and leadership opportunities
  
• Formal recognition and rewards programs
  
• Opportunity for career mobility across the company locally and globally