Senior Business Analyst

Position Name:Senior Business Analyst

Responsibilities:

• Interact and co-ordinate with Customer, companyteam, other subcontractors and groups.
• Documentation Creation in both English and Japanese
• Learn the product and support in handing the sessions with customer for implementation of the product
• Understand the customer context, system landscape, business requirement and help the product experts to map the same to the product. Meeting support
• Testing (i.e. Test case, Test scenario, Test execution)
• Translation/interpretation and documentation as part of the above
• Maintain and develop the client relationship through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction.
• Any other relevant tasks in relation to the above as may be assigned by the Company from time to time.

Qualifications:

• Japanese Native with good command of English (preferably TOEIC 850 or above)
• Currently reside in Japan and can have face to face interviews at Tokyo Office
• Minimum of 3 years’ experience as Business Analyst IT systems, preferably Airline/Travel/CRM and Loyalty related area.
• A proven, successful track record working with Japanese customers.
• Capability of interacting with team/customer proactively

Benefits and Holidays

• Compensation:Based on competence and skill set
• Holidays:Saturdays & Sundays, National Holidays, December 30th to January 3rd
• Leave:15-day annual paid leave and 6-day annual sick leave
• Insurance:Health, Unemployment Insurance, Occupational Injury and Workers Compensation
• Probation Period:3 months after the day of commencement

About Company

A leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries.
Its Solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel & air-cargo management.
It also runs a real-time B2B and B2C distribution platform providing hotel room inventory, rates, and availability to a global network of hospitality companies and channels.
For the tour and cruise industry, they provide a comprehensive customer-centric, digital platform that covers onshore online and on-board solutions. It’s a Blackstone portfolio company and operates from 11 offices across the world