Delivery Lead - Home Solutions Digital Experience

Our client is looking for aDelivery Leadfor one of our biggest portfolios to drive successful delivery of customer-driven experiences across a wide portfolio of products.

You will manage the growth and development of a diverse team of delivery professionals including Scrum Masters, Program Managers, and Project Managers responsible for delivering results in a highly collaborative environment that values performance and excellence. As a core team member of the HSDE Leadership team, you will help shape not only the organization s design and ways of working but have influence across TELUS Digital more broadly.

Candidates for the role will be passionately curious to understand the why behind the data and passionate about the opportunity to make more informed, objective decisions for our team.

Requirements

• Be a single point of contact with our business primes across TELUS to drive program governance ensuring alignment on key deliverables and schedule
  
• Set a guiding vision for delivery and enable practitioners including Project Managers, Program Managers and Scrum Masters by defining and upholding standards while providing expert support, disseminating knowledge, and sharing best practices
  
• Partner with delivery leaders across TELUS on strategic cross-cutting initiatives ensuring the E2E delivery of projects; proactive detection and management of cross-dependencies is critical
  
• Ensure metrics for time, cost, quality and scope are established on all key programs so that we are able to provide visibility throughout a project s lifecycle
  
• Collaborate with the Digital Delivery Manager to establish and refine standardized Delivery Best Practice. You will be responsible for optimizing implementation within HSDE ensuring that internal delivery leaders (project managers, program managers and scrum masters) are supported on the ground
  
• Develop and maintain a force-ranked, prioritized backlog of projects and initiatives scheduled for implementation ensuring that E2E dependencies with our delivery partners are identified and agreed upon. All teams at all levels must be clear about what their current priorities are
  
• Work with delivery teams to ensure both capacity and work effort are estimated and progressively elaborated throughout the ideation, planning and execution stages. The Delivery Lead is responsible for working with delivery teams to proactively detect capacity shortfalls as program complexity becomes more clearly understood
  
• Ensure the HSDE Leadership team is apprised of program intake activities where their expertise is leveraged to help establish broader strategy
  
• Establish a delivery cadence that moves key stakeholders from the ideation stage to execution ensuring that there are ample opportunities for collaboration and pivoting on priorities and scope
  
• Meet with internal and external executive stakeholders to communicate the process and needs of core projects and more critically, negotiate trade off decisions in the formation of quarterly and monthly roadmaps
  
• Flag risks and issues early, to create visibility and transparency between our teams. You will be responsible for articulating solutions that will keep the organization moving forward
  
• Report on overall program roadmap progression to internal and external leadership teams
  
• Help forecast our budget requirements and reporting to help calculate the team s return on investment. Drive all aspects of our program practice and help evolve our governance processes
  

• Known for your passion for all things digital, you embrace all things digital and thrive in a fast-paced agile environment
  
• Experience in software development environment and working with product development teams
  
• Skillfully manage ambiguity and handle competing interests and points of view
  
• Expert in supporting Agile delivery teams with a diverse skill-set
  
• Familiarity with Scrum@Scale, SAFe or LeSS Agile frameworks; direct experience working with both Agile and Waterfall methodologies
  
• Experience working in a digital team and/or web development function; eCommerce retail experience an asset
  
• Proven experience managing large-scale programs of work (i.e. 40+ people over 4-6 months minimum)
  
• Proven experience in working with senior executives (VPs, Directors)
  
• Valued for your ability to foster collaborative working relationships, through leadership, embracing diversity and new ideas
  
• Skillful in problem-solving and resolving issues in creative ways, you can see things from the perspective of customers
  
• Noted for your adaptability, innovation and out-of-the-box thinking, you are curious and never stop learning
  
• 5-7 years of experience working in a digital team leading cross-functional delivery teams comprised of developers, product managers/owners, testing, etc
  

Benefits

Health and well-being:

• Flexible & customizable medical, vision and dental benefits
  
• $5000 for mental health support annually and access to mental health employee assistance programs
  
• Free premium subscription to mental health app, Calm
  
• $750 Well-being allowance
  
• Maternity and parental leave top-up
  
• Fertility treatment coverage
  
• Gender affirmation coverage
  

Financial compensation:

• Regular bonus or sales incentive opportunities in addition to competitive base salary
  
• Equity incentive opportunities
  
• Generous employee pension and share plan with matching programs
  
• Complimentary mobile devices with unlimited plans for select positions
  
• Exclusive opportunities to invest in Canadian start-ups that TELUS is partnered with
  
• Optional student loan repayment through flexible benefits plan
  
• 24/7 financial counselling
  
• Donation matching to eligible Canadian registered charities, to an individual maximum of $2,500 per year and a $1 donation reward for every volunteer hour you track
  
• Flexibility to allocate benefit credits directly to our group RRSP or TFSA
  

Flexibility and time off:

• Flexibility to work in-office, virtually or a combination of both
  
• $250 top-up available to mobile and virtual team members for home office expenses
  
• Digital collaboration experience through Google s next-generation technology tools
  
• Paid time off, including both vacation and additional personal well-being days available through your benefits plan
  

Growth and development:

• Award-winning career development & coaching culture
  
• Access to unlimited LinkedIn Learning, including over 16,000 expertly curated video-based courses
  
• Leadership training, role-specific learning and upskilling and reskilling
  
• Team member resource groups that offer peer support, mentorship and leadership opportunities
  
• Formal recognition and rewards programs
  
• Opportunity for career mobility across the company locally and globally