Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups, and firewalls
Upgrade systems with new releases and models
Gain an understanding of IT issues faced by end users at KFAS and properly issue work tickets for easy identification of problem.
Provide support to end users at KFAS based on the identified issues and resolve their requests in a timely and effective manner.
Prepare preventive and corrective maintenance schedule on computers, laptops, printers and other authorized peripheral equipment.
Monitor customer feedback on help and support provided and continuously seek improvements – ensure that all inputs from customers are appropriately managed and learn from difficulties faced.
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