Implementation Lead - Contact Center Solutions

For our Volvo Cars we are looking for a Implementation Lead for Contact Center Solutions.

Implementation Lead for Contact Center Solutions, Team Enable Assist

Everything Volvo Cars does starts with people. It s what makes them different from all other car companies. If you share their belief in the power of people and their passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference. Volvo Cars have an open approach, where they listen to ideas and encourage cooperation. Their diversity brings multiple perspectives and helps them develop and grow.

We need an implementation lead who will manage the Corporate Worklife deliveries of contact center solutions. You will be part of the Enable assist team in Gothenburg.

Together with Volvo Cars users all over the globe, they define and set up the best contact center solutions. They are responsible for maintaining the releases they have out there, making sure they always aim for the best possible customer experience.

What s in it for you?

You will manage requirements from the internal customers. You will drive the implementation of solutions to new internal customers in cooperation with the supplier. You will cooperate with many different stakeholders globally within Volvo Cars.

Do you fit the profile?

You are a team player. You have a number of years of Project management experience. You enjoy working in a global context in an agile way. You are a good facilitator, have excellent communication skills, high integrity and can coordinate multiple initiatives in parallel together with both stakeholders and supplier.

You are familiar with troubleshooting. You have experience from Cloud based Call Center Solutions i.e. Five9. You have an understanding of IP Networks and of VOIP. It is meritorious if you have experience of IT operations. e.g. ITIL, experience from working with ITSM tools in general and Service Now, Mobile Network Operations, IT Security operation.

We offer continuously. That means that we sometimes remove the assignments before deadline. If you are interested we recommend that you apply immediately.