Analytics Lead- Home Solutions Digital Experience

Our Client is looking for a Senior Analytics Consultant to play a key role in unlocking and driving outcomes for the TELUS Digital team. You will play a key role in crafting the foundation for analytics and drive key insights that will enable our team to deliver on our Customer First Promise.

We are looking for a data-driven individual who possesses strong analytics skills to help assess the efficiency of our practices, programs and processes. You will also draw on your imagination and your analytics acumen to analyze data, draw conclusions and present results. Your creativity will be key in evaluating current metrics, identifying critical metrics and leading indicators. Candidates for the role will be passionately curious to understand the why behind the data and passionate about the opportunity to make more informed, objective decisions for our team.

Requirements

• Lead the analytics pod to understand global tribe outcomes and processes to drive data decision-making within the tribe
  
• Evaluating and identifying metrics, critical metrics, adoption, leading indicators and cleaning and consolidating data as required
  
• Design, implement and report on Operations scorecards
  
• Use technology and analytics tools to develop models and analyze our data
  
• Use data to tell the story of our operations and find opportunities to improve our practices and enhance our decision-making processes
  
• Understand and translate problems and needs into recommendations and actionable tasks for the team
  
• Measure the efficiency of our existing programs through analysis of available data, which will include identifying issues, forming hypotheses and synthesizing conclusions into recommendations
  
• Develop creative ways to gather new data and analyze results
  
• Connect the dots to understand the why behind the data
  
• Actively seek opportunities to constantly improve our processes and perform scenario-based testing to support your recommendations
  

Benefits

Health and well-being:

• Flexible & customizable medical, vision and dental benefits
  
• $5000 for mental health support annually and access to mental health employee assistance programs
  
• Free premium subscription to mental health app, Calm
  
• $750 Well-being allowance
  
• Maternity and parental leave top-up
  
• Fertility treatment coverage
  
• Gender affirmation coverage
  

Financial compensation:

• Regular bonus or sales incentive opportunities in addition to competitive base salary
  
• Equity incentive opportunities
  
• Generous employee pension and share plan with matching programs
  
• Complimentary mobile devices with unlimited plans for select positions
  
• Exclusive opportunities to invest in Canadian start-ups that TELUS is partnered with
  
• Optional student loan repayment through flexible benefits plan
  
• 24/7 financial counselling
  
• Donation matching to eligible Canadian registered charities, to an individual maximum of $2,500 per year and a $1 donation reward for every volunteer hour you track
  
• Flexibility to allocate benefit credits directly to our group RRSP or TFSA
  

Flexibility and time off:

• Flexibility to work in-office, virtually or a combination of both
  
• $250 top-up available to mobile and virtual team members for home office expenses
  
• Digital collaboration experience through Google s next-generation technology tools
  
• Paid time off, including both vacation and additional personal well-being days available through your benefits plan
  

Growth and development:

• Award-winning career development & coaching culture
  
• Access to unlimited LinkedIn Learning, including over 16,000 expertly curated video-based courses
  
• Leadership training, role-specific learning and upskilling and reskilling
  
• Team member resource groups that offer peer support, mentorship and leadership opportunities
  
• Formal recognition and rewards programs
  
• Opportunity for career mobility across the company locally and globally