Care Administrator

Working Hours: Full time 9am-5pm Monday to Friday

Location: Malmesbury

Basis: Permanent contract subject to satisfactory performance in six-month probationary period.

Assist the registered manager in all aspects of the day to day running of the service ensuring positive outcomes for our clients. To maintain the quality of the service by complying with the company s policies and procedures and by adhering to CQC care standards and requirements.

Main responsibilities:

Support systems and procedures Help to set up and maintain office systems and procedures to ensure smooth delivery of care. To update care management system and audit information submitted.

Support the clients- Deal with all elements of day-to-day care and liaise with clients and their families, and other healthcare professionals to ensure the delivery of a quality care service. Fulfil care visits to cover for rota shortfalls, absences, sickness and holidays.

Support the Care Team- Support the care teams and manage all elements of staff administration. Lead by example, as both care and office staff are expected to pitch in when required in covering care calls. To undertake on-call duties when scheduled to do so (This is paid in addition to salary).

Person Specification

Communication: Good written and verbal communication skills. The ability to listen, to follow and understand instructions. Attention to detail.

Thinking style: A logical and rational approach to resolving problems and making decisions. Ability to use initiative and intuition. Must be flexible and adaptable, covering colleagues when necessary. Drive and motivation. Evidence of interest to learn and succeed.

Working with others: Strong client focus, prioritising client needs and requests. A welcoming and approachable style to clients and team members alike. Empathy.

Values: Kind and respectful, trustworthy. Understanding older people s needs and a commitment to providing care of the highest quality which promotes people s rights and choices.

Time Management: Good organisational skills-ability to meet deadlines and plan ahead. Prioritising workload and being able to react to the unexpected calmly and logically.

Requirements

Qualifications

Educated to GCSE or above

QCF level 3 in Health & Social Care preferred

Experience

Previous experience delivering care

Using electronic care management system

Using Microsoft Word, Excel, Outlook and databases

Working in a similar role or care environment

Knowledge

IT literate with knowledge of different types of software

Knowledge of the Health and Social Care Act 2008

Knowledge of CQC fundamental standards

Benefits

Paid holiday and workplace pension.

Additional pay for care calls outside of office hours and on-call duty.

Opportunity to progress to a more senior role in small family business.