Customer Service Representative

We are recruiting for our client, a multinational company in the textile industry:Customer Service Representative

JOB CONTENT:

• Managing the whole order process for defined customers from order entry in our system until delivery at customer (processing orders, deliveries, );
  
• Communicating with customers through various channels and inform about changes and build sustainable relationship;
  
• Responding promptly to customer inquiries and provide accurate, valid and complete information;
  
• Acknowledging and resolving customer complaints;
  
• Having a great knowledge of our products to be able to answer questions of our customers;
  
• Communicating and coordinating with colleagues;
  
• Providing feedback to the Sales Manager.
  

PROFILE:

• You have at least one/two years of experience in the work field;
  
• You are self driven, dedicated and have excellent communication skills;
  
• You are open, smart oriented, friendly, positive and have good admin skills and high attention to details;
  
• You have the ability to prioritize and to work under pressure;
  
• You are result oriented;
  
• You have knowledge of MS Office;
  
• Knowledge of SAP constitutes as an advantage;
  
• You speak English fluently.
  

OFFER:

• You will receive a salary package according to your experience, topped with fringe benefits;
  
• You will be part of a wonderful, positive team that owns a great deal of experience in Sales.
  
• Hybrid Position 2 days at the office/3 days work from home per week