Spécialiste support et développement pour les clients francophones (h/f/non-binaire)

En tant que Sp cialiste support et d veloppement pour les clients francophones (h/f/non-binaire), vous rejoindrez notre quipe Exp rience client internationale et travaillerez de mani re transversale pour accompagner le d ploiement du coaching digital dans la r gion EMEA.

Vous serez responsable du bon d roulement des parcours de nos coach s et de nos coachs. Vous aurez deux grandes missions:

Point de contact responsable

• En tant que point de contact privil gi , vous aurez charge d offrir la meilleure exp rience client nos coach s et coachs francophones et anglophones au sein de toute la r gion EMEA
• Vous accompagnerez les coach s dans toutes les tapes de leur programme de coaching
• Vous nouerez une relation de proximit avec les utilisateurs de notre plateforme par e-mail et/ou chat afin de les aider dans leurs demandes ; si n cessaire, vous pourrez galement les contacter en visioconf rence
• Avec une grande capacit de r solution de demandes techniques complexes
• Vous suivrez l ensemble des demandes en toute autonomie
• Vous contacterez de mani re proactive les coach s et les coachs pour leur proposer de l aide
• Vous travaillerez avec des outils digitaux tels que Zendesk, Confluence et Jira

Am lioration des processus et innovations techniques

• Vous rechercherez et analyserez des donn es complexes
• Vous analyserez les feedbacks des clients
• Vous contribuerez l am lioration de notre offre
• Vous proposerez de mani re proactive de nouvelles solutions et de nouveaux processus
• Vous g rerez en toute autonomie des projets sp cifiques

Vous contribuerez avec nous la cr ation de l avenir du coaching digital.

Notre quipe

Vous travaillerez dans un environnement bienveillant au sein d une quipe ambitieuse situ e aux quatre coins du monde : nos quelque 800 CoachHubbers sont issus de plus de 63 pays. Vous rejoindrez l quipe Exp rience client internationale et aurez un impact direct sur la qualit de l exp rience utilisateur de nos coach s.

D mocratisons ensemble le coaching tous les niveaux de carri re.

Votre profil

• Vous avez au moins 2 ans d exp rience dans un poste support au sein d un environnement technique
• Vous avez d j travaill dans un environnement international ; la connaissance de l univers scale up est un avantage
• Id alement, vous poss dez un dipl me sup rieur orient business
• Vous tes l aise avec la r solution de ticket client, en particulier pour des logiciels
• Vous pouvez communiquer en anglais et en fran ais
• Les sujets du coaching professionnel, du coaching syst mique et de la psychologie vous int ressent
• Vous d tenez un permis de travail allemand valide ou tes en mesure de travailler l galement en Union europ enne

What s in for you?

• An absolute career adventure! Join us in our mission to democratize coaching for all career levels, worldwide as we grow, grow with us - in your own career and personal development.
• The opportunity to network, collaborate and enjoy the company and talents of a global workforce from over 45 countries.
• Competitive monthly base salary, plus uncapped bonus.
• Your own CoachHub, company shares.
• Give back to your community with a volunteering day as part of our CoachHub4Good program.
• Your own, personal Coach hosting unlimited sessions for you within your working day. Worth over 10,000 per year, you select your own thought partner who supports you in your own development, every step of the way.
• Pension contribution, BVG ticket subsidy, Urban Sports Club membership & a personal wellness subsidy.
• A world class, collaborative, work space designed exclusively for CoachHub, at Admiralspalast in Friedrichstra e, Berlin.
• An impeccable onboarding experience to start you off on your adventure with us, (we were recently awarded a Best Employer, large scale start up by Kununu.)
• Regular incentives, professional kudos forums and social events to celebrate your success and keep you connected with your team.
• Invitation to the annual CoachHub Global Summit with hosted entertainments, activities & fun - a 4 day festival for our CoachHubbers, from all over the world.

If we sparked your interest, please submit your CV in pdf format in English to help make the process easier. We are looking forward to your application. Ideally, you already send us your notice period and your salary expectations.

Privacy Policy: By submitting your application, you agree that we process your information as part of the selection process. Your data will not be shared with third parties and you can request the deletion of your data at any time.

About CoachHub

CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention.

CoachHub s global pool of coaches is comprised of over 3,000 certified business coaches in 70 countries across six continents with coaching sessions available in over 60 languages, to serve more than 500 clients. To match our ambition we need an amazing team, and we re bringing together kind, smart and highly-skilled people from all corners of the globe: we re growing our team to 1000+ by the end of 2022.

Our programs are based on advanced R&D from our Coaching Lab, led by Prof. Jonathan Passmore and our Science Council. CoachHub is backed by leading tech investors, including Draper Esprit, Holtzbrinck Ventures, Partech, RTP Global, Signals Venture Capital, Sofina, Softbank and Speedinvest. In September 2021, CoachHub acquired French digital coaching pioneer MoovOne to build a global champion focused on jointly democratizing coaching.

In October 2022, CoachHub announced we are, officially a Carbon Neutral Company.