Call Center Agent UK/US/CAN/IRL/AUS/NZL

As a global leader in end-to-end customer experience (CX) products and solutions, SitelGroup partners with the world s best-loved brands, from Fortune 500 companies
to local startups, to design, build and deliver a competitive edge across all
customer touchpoints.

With our Award-Winning culture built on 35+ years of industry-leading experience and
commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions including self-service, artificial intelligence (AI), automation and data-driven
analytics with the expertise, emotion and empathy of our people to Create
Connection. Value Conversation.

We are currently
searching for customer service representatives (m/f/d) with English for the UK
market! (onSite and working hybrid After Training)

The primary
function of the role is to be the first point of contact and deliver a
professional and high quality customer service. This could include dealing with
customer, client, or third Party contacts and complaints within agreed service
levels. The individual will need to use their own initiative as well as follow
established procedures, processes and systems to source information to provide
a resolution for the customer. The role may also involve initiating contact
with individuals within the client s Organisation or other 3rd parties.

Tasks

Primary Job Responsibilities

• Receiving inbound calls from our client's customers, helping to resolve any queries they have and up sell products/services.
• Respond to and resolve customer complaints.
• Building rapport with new and existing customers, giving the best possible customer experience.
• Demonstrating a-keen attention to detail
• Working effectively as part of a team
• Adhering to company principles and values at all times

Requirements

• You have to be a native speaker from the UK/US/CAN/IRL/AUS/NZL based in
  Germany
• Excellent customer service skills
• Previous experience in a customer focused or sales environment, previous contact centre experience is desirable
• Demonstrable experience of working within a structured process
• Proficient IT Skills
• The ability to work well as part of a team
• Being flexible and open to a new challenge
• You need to hold a german work permit

Benefits

We are recruiting for Full Time, permanent roles. Working hours are from Monday to
Friday between 8 a.m. and 5:00 p.m.

You will be provided with all the training you will need to thrive in your role with us and
all training time is fully paid.

Benefits of joining our great team in Includes:

• 27 days holiday leave
• casual dress code
• free onsite parking
• pension scheme
• corporate discounts -gyms, bike leasing and more!

If you are interested in this position do not hesitate to apply today!

If you are interested in this position do not hesitate to apply today!