Customer Success Executive | Legal Tech

The Customer Success Executive is an integral person within the Client Services team who develops and delivers services to clients.

Having a strong understanding of customer requirements and ensuring the technical services align with these requirements is key to the role and to client adoption.

This opening is ideal for a professional with a training, change management or business analyst background.

Responsibilities

• Participate in clients' business systems discovery and design activities
• Interpret and document clients' business requirements and desired outcomes
• Advise clients on best practices while explaining concepts
• Advise clients on training, change management and adoption strategies
  
• Constantly improve and develop customer success collateral and services
• Work collaboratively and proactively with customer project teams

Experience, skills & attributes required

• Strong training skills with business analysis and change management experience
• Experience in the legal and professional services sector
• Experience with solutions such as Practice Management, Document Management & Case Management
• Have a proactive and consultative approach to continuously return value to internal and external stakeholders
  
• An enthusiastic learner with a keen eye for detail and a passion to develop professionally