Customer Success Manager (all genders and neurodiversities, 80-100%)

Do you share our ambition to disrupt the status quo in Sales Intelligence? We are looking for unique talent to join our multidisciplinary and visionary team. It's fun to work in a company where people truly believe in what they're doing! At Unique, our vision is to be the easiest and most inspiring way for businesses to connect, negotiate, and partner on anything under the sun.

Who We Are
The Unique platform reinvents sales for the era of remote working and beyond. We believe that there are winning moments in every customer conversation, and we help sales teams to find and use them. Unique captures key moments of insight and connection during video calls. We give sales teams the coaching and the insights they need to win more deals and build long-lasting partnerships.

Tasks

How To Become a Uniquee
Please read on if you want to bring your creativity, networking skills, and Customer Success experience to help the team meet the needs of our fast-growing scaleup. We have ambitious growth plans, so we have recently created this position to help take Unique to the next level.

As our Customer Success Manager, you'll manage, grow, and nurture a portfolio of mid-market and small enterprises customers from the EU region (DACH, FR, NL) and support our customer's journey with the product.

We would love to meet an individual obsessed with providing an exceptional customer experience and who brings an empathic personality with social competence and assertiveness to the team.
Responsibilities

As part of the Customer Success Team, your role will include but is not limited to the following points:

• Identify customers at risk to minimize churn & downgrade
• Push new use cases and new product features to generate up-sell opportunities
• Identify and work with accounts that are not fully utilizing the platform
• Contribute to our product s development by transmitting client s feedback to both tech and product teams: you are the customer s voice
• Work on our up-selling strategy and train your teammates on best practice
• Liaise closely with our partners and the partner team to support our clients on projects beyond the scope of your customers

Requirements

Skills & Qualifications

• You have 3 years + experience in Tech/ SaaS (Sales Tech Support, Customer Success, Customer Support) and in project or key account management
• You are obsessed with providing excellent customer experience
• You are passionate about tech products and likes to get a bit geeky
• You are a problem -solver with a can do attitude
• You are an entrepreneur and self-starter
• You are a multi-tasker with strong organizational skills
• You got some basic understanding of sales and sales methodologies
• You are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
• You have a results-driven mentality, with a bias for action and collaboration
• You are able to learn and explain complex concepts clearly and match client s business needs with our software solution
• You have outstanding communication skills in German and English (French is a strong plus)

Benefits

What You Can Expect

• 'You make a difference,' your contribution is visible, and we like to celebrate achievements- even assists! - frequently.
• Professional development opportunities and the chance to grow your own way and build upon the purpose that drives you.
• A real scaleup adventure with great rewards: we offer competitive salaries and employee equity to be part of Unique's success.
• Through a flat organization, we encourage innovation, ownership, and open communication so that everybody feels engaged in the dynamic of the group.
• A lot of independence and responsibility.
• We live & value diversity.
• Centrally located offices in Berlin, we're operating & remote working within Germany
• Flexible working hours & unlimited time off
• Growth and think big mentality
• An inclusive work environment and a supportive team with diverse experiences, backgrounds, and skills.
• Exciting challenges in a future-oriented, innovative market.