UX Strategist

1270 UX Strategist III

ETS

Remote

W2 or Owncorp only.

As a UX Researcher/Strategist, you'll be responsible for driving and executing research to influence the design of ETS's products and empower our product owners with the insights they need to make well-informed decisions. You will work closely with UX/UI designers, product owners, developers, business analysts, and marketing to understand the needs of users by planning and employing a variety of methods including generative (foundational) and evaluative studies, primary and secondary research, and quantitative and qualitative analysis.

Own the end-to-end research process - design, plan, conduct research, and analyze results
Collaborate with product teams to develop a UX strategy based on their situation and needs, identify appropriate research questions, and advise the team on best method(s) to answer those questions
Create research plans that are methodologically rigorous and comply with Institutional Review Board (IRB) guidelines
Identify and recruit applicable participants in coordination with product owners
Facilitate generative research, such as design thinking and ideation exercises, product/market fit, and product/solution fit analysis
Conduct evaluative research, such as heuristics evaluations, A/B testing, usability testing
Perform data analysis to determine key findings and translate findings into insights and impactful product-related and strategic recommendations
Communicate research findings to diverse audiences through written reports and presentations
Mentor and coach junior UX researchers on the team
Socialize user-centered design methodologies across different audiences at ETS
Design low-fidelity wireframes or basic prototypes