Desktop Support

Desktop Support Analyst

Job Description Summary

The Desktop Support Analyst will be responsible for providing PC hardware and software support for our local and remote users in a mixed Windows and Apple environments. The Analyst will also actively assist with major PC related projects (rollout of a new application, hardware/software upgrades, integrations, etc.) This candidate will be a member of a support team that provides high quality PC and Audio-Visual Support to clients.

Job Responsibilities:

Provide second-level IT technical support remotely by resolving moderately complex to highly complex technical issues.

Demonstrate an expert level ability to inspire trust with end users by performing expert technical support with highly professional written and oral communication skills.

Demonstrate an expert ability to manage the needs of multiple requests in order to create an effective schedule and then successfully adapt to changing that schedule on short notice as situations change.

Track, record and respond to requests for IT technical support. Technical support will include workstation hardware, application and collaboration software, Audio Visual Equipment and mobile devices utilizing Windows and Apple operating systems.

Deploy PC software fixes, patches, updates for Windows and Apple devices.

Correctly manage assets in the Asset Management System with accurate and detailed computer hardware information.

Support IT special projects, including but not limited to: office moves, data recovery, hardware and software testing, integrations, etc.

Diagnose and resolve support incidents via phone, remote control or desk-side visits.