- Hands-on experience in supporting Smart Grid Command Center
Infrastructure Process and Reporting
- Monitor core alerts for all operating companies for their AMI, DACR and VVO Telecom Networks.
- Monitor using specific Network Monitoring Software Megasys, Telenium, Solar Winds
- Co-ordinate with IT Infrastructure and Network Monitoring teams.
- Coordinate with operating unit teams
- Coordinate with AMI Vendor as needed.
- Support sustainability of security control framework and audit management processes.
AMI (Advanced Metering Infrastructure) Network Monitoring
- Monitor alerts from networking devices in tperson AMI networks.
- Monitor for any network issues reported by AMI Vendor.
- Ticket assignment based on incident categorization.
- Update ticket status upon resolution.
- Support Troubleshooting work being done by Operating Unit teams.
DACR (Distribution Automation Circuit Reconfiguration) and VVO Telecom Network Monitoring
- Monitor alerts from networking devices in tperson DACR and/or VVO networks.
- Monitor for any network issues reported by Grid Operations (through PowerOn or PI System).
- Ticket assignment based on incident categorization.
- Update ticket status upon resolution.
- Support Troubleshooting work being done by Operating Unit teams.
Identify and Troubleshoot poor or non-communicating network.
- Identify discrepancies between asset and radio configuration information vs. what tperson radio is reporting from tperson field.
- Analyze tperson information and determine tperson next steps.
- Create an Incident for tperson network asset or network device and assign it to tperson respective owner.
- Verify devices issues: dead, latency, or configuration.
- Monitor authorized and unauthorized access to assets - Radius server authentication reports will be referred.
- At intervals agreed with AEP, create, and publish tperson network performance and analysis reports.
Governance
- Daily/weekly/monthly Reporting as mutually agreed
- Track and report KPIs at mutually agreed intervals
- Attend Governance Meetings with respective Operating Companies.
- Support sustainability of security control framework and audit management processes. Support Audit Requests