Specialist, Organization Communication

Minimum Qualification

Possession of a bachelor's degree from an accredited college. Master's degree preferred

Certified Change Management Professional, CCMP preferred Leadership accolades preferred.

10 years' experience orchestrating change in a complex business and/or systems environment.

5+ years management experience; or any combination of equivalent education and experience which demonstrates (1) background in supporting change management within a predictive delivery methodology. (2) Proven ability to influence stakeholders and successfully support and communicate the decision-making process. (3) Strong presentation, verbal and written communication skills, with the ability to articulate complex ideas in easy-to-understand business terms to all stakeholder levels including senior leaders, subject matter experts, project team, operational support, regulators, and end-users.

Responsibilities

Responsible for interfacing with cross-functional leaders to determine (1) Project impacts on County business areas and (2) County business area impacts on the project.

Responsible for planning and leading the connection and integration of law enforcement agencies and justice users to the DEM.

Develop Organizational Change Management (OCM) plan, including stakeholder engagement and communications, to ensure stakeholders are aware, aligned, included, capable and ready for the change at the appropriate times during the project lifecycle.

Ensure all stakeholders at all levels are committed to the change.

Ensure that stakeholders have the knowledge, skills and abilities to use the new solution before the system goes live, ensure all stakeholders (especially system users) are prepared for the transition.

Work with PM to Integrate OCM tasks into the project schedule.

Work with project team to track issues, changes in requirements, and project scope.

Define and measure success metrics and monitor change progress. The candidate is expected to keep detailed documentation of all work and provide frequent sharing sessions with technical and functional teams.

The scope of work requires the candidate to provide clear and easy to follow documentation of analysis work such as elicitation results, requirements validation, decision analysis, and organizational change strategy. The primary product will be an Organizational Change Management plan which supports total onboarding and training requirements of staff and partners over a sufficiently forecasted duration.