Major Incident Manager

Position: Major Incident Manager

Location: USA

Duration: 6-12 months

Must Have Skills:

An eye for detail

Be calm under pressure

A methodical mind

A good communicator

A problem solver

Job Discription:

Responsible for the end-to-end management of all IT major incidents.

Leveraging technology to issue all communications and providing key stakeholder management

Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls

Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed

Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution

Being accountable for resolving the outage via workaround or permanent fix

Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews

Supporting and nurturing process improvements and knowledge base improvements

Continually maintaining and developing tools and resources to manage major incidents effectively

Providing periodic major incident metrics reports