German Customer Service Specialist

Are you excited to be part of a growing, multinational team and expand your knowledge in case management? Do you share the same enthusiasm for being there for others and helping them? In the international service center an interesting and varied job awaits you.

Our customer takes care of vehicle and personal assistance for members and customers who are abroad. With more than 22 million members, our customer is the largest automobile club in Europe.

Tasks

As a Customer Service Specialist you will:

• Be first point of contact for members and clients, stranded due to an accident, breakdown or illness, when travelling abroad and in need
• Record all relevant information to ensure the fastest possible help organization and process the relevant orders for assistance
• Perform outbound contacts to our network-partners to mediate or organize, as needed, medical or roadside assistance
• Advising and informing members and insured clients during the case management process
• Taking an active role in the claims management of the cases
• With your empathy you manage to calm the members and clients down, even in emergency situations

Requirements

• Fluent conversational proficiency in German and any of the other required languages
• Good communication skills and enjoying contact with people
• Distinct customer orientation and high social skills
• Willingness to work in flexible rotative shifts, public holiday and weekends (Service 07-23)
• Team-Player and good organisational skills
• Interest to develop skills in training opportunities and self-learning
• User knowledge in the field of standard software
• Professionals and career changers are very welcome

Benefits

• Permanent contract, full or part time
• Starting salary of 22.000 gross per year (Full-Time) plus
• Shift supplements for worked week-ends and public holidays
• Up to 1.155/yearly of value in Restaurant Voucher
• Yearly bonus payment of up to one monthly salary
• Supplements for further qualifications such as plus for multi-skilling
• 2 employee-events per year
• Employee Assistance Program
• Several weeks of careful training by our specialists
• An interesting and varied job and the good feeling of helping people
• Regular offers as part of our health promotion
• A pleasant, modern working environment in which team spirit and mutual appreciation are capitalized
• Option to work hybrid after successful induction into the company-services
• Start date: preferably October/November 2022

Additional Benefits:

• Shift supplements for worked week-ends and public holidays
• Restaurant Voucher 6 per worked day.
• Yearly bonus payment of up to one monthly salary
• Supplements for further qualifications such as plus for multi-skilling

Relocation: Not available

Work From Home possibilities: 1st month including first 9 months not possible to work from home. This is to avoid making mistakes and get well trained as it is responsible work, and get to know each other.

WFH only possible after 9 months: preferably 50% at the office (1 week 3 days at home and 2 at the office, next week viceversa)

Contract: fijo discont nuo for aprox. 6 month each year. We see also the possibility if the new candidate starts for a few month in the road-assistance and afterwards change to the medical assistance (before that, we train him/her) And offer a long time contract (indefinido)