D102: Collections Rep (CCU)-3
Posted on :
04-11-2022
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Job Description
We are looking for Collections Rep with min 3 years of exp (Webcam interviews)
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 2 (TWO)
Length: 10 Months +
Location: Washington DC 20024
Immediate interviews Webcam interviews ONLY
Please note that this position is HYBRID, 4 days onsite and 1 day REMOTE per week.
Collections Rep (CCU)
Duties and Responsibilities:
- Meet and handle Central Collections Unit (CCU) customers who have delinquent debt owed to the client (i.e. outstanding DMV tickets, or insurance lapse violations) professionally, communicate effectively, and work towards resolving any CCU case in a fair and effective manner keeping be best interest of the District in mind.
- Fully understand and abide by all related CCU policies and procedures and apply them in a fair and equitable manner with the goal of resolving the matter at hand in a firm, yet fair manner.
- Listen to customer concerns and determine whether they qualify for payment arrangements based on CCU policies and procedures.
- Use a variety of CCU forms for things such as installment payment plan agreements, settlements, collection information statements, lien filing, etc.
- Be able to accurately interpret data from the IT systems, analyze printouts to determine the type of violation(s), eligibility to contest violations(s) based on timeframes, and coordinate with the other Collections Representatives and/or CCU Collections Supervisor to resolve the customer account.
- Duties and responsibilities will apply to other types of delinquent debt owed to the client.
- Other duties as assigned.
Qualifications:
- Must have basic computer knowledge and the ability to learn through adequate training the functionality of the CCU automated system.
- Must be a good writer and can accurately read/ interpret necessary forms, policies, and procedural guidance.
- Must possess a general knowledge of basic mathematics, reading, writing, and present a professional image to the public on behalf of the CCU.
- Must possess a basic knowledge of Microsoft Office Suite, Outlook, Word, and Excel.
Education:
A high school diploma or GED is required.
Technical Skills:
Must have at least three (3) years of collections experience.
Candidates must have ALL the "Required" skills in order to be considered for the position.
Skill Matrix
Experience with Business workflow processes
Required / Desired
Amount
of Experience
Must have at least three (3) years of collections experience.
Required
3
Years
Must have basic computer knowledge and the ability to learn through adequate training the functionality of the CCU automated system
Required
0
Employment Type
Full Time
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