DOB - Helpdesk Specialist Entry
Posted on :
03-11-2022
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Job Description
Assisting agencies with setup and reinstallation of IT equipment. Candidate will be onsite and this is a short term position
Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
3. Supervises operation of help desk and serves as focal point for customer concerns.
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
6. Responds to telephone calls, emails, and personnel requests for technical support.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
3. Supervises operation of help desk and serves as focal point for customer concerns.
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
6. Responds to telephone calls, emails, and personnel requests for technical support.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience
Bachelor's degree in IT or related field or equivalent experience
Skill
Required / Desired
Amount
of Experience
1-5 yrs. diagnosing and resolving end user computer/computer peripherals problems
1-5 yrs. providing second-tier support to end users, server, or mainframe apps/hardware
1-5 yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems
Bachelor's degree in IT or related field or equivalent experience
Assisting in the setup, re-installation or replacement of IT equipment between floors.
Resolving issues and or troubleshooting issues to supervisor.
Ability to communicate issues and work in team environment.
Knowledge of IT hardware configuration and installation (pc's monitors setup)
Must be willing to work onsite
Must be able to lift 20 lb
100% Onsite
In person interview required
Employment Type
Full Time
Key Skills
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