End User Support

Responsibilities Summary:

• Serve as an escalation resource for help desk ServiceNow tickets
• Install and configure End-User Computer & peripheral devices (SCCM, AD, GPO, Windows 10, Office 365)
• Restore End User Data
• Perform imaging of devices using the latest Image version
• Relocate Devices from one WES Service Location to another following an Approved Service Request
• Device inventory in the End User support depot at HUB/Hackett location
• Dispatch support technician to project sites to handle issues related to IT equipment in Trailer offices
• Maintain & validation of End User Device Configuration. Notify WES of any systemic compliance failures
• Coordination with Third Party Vendors on Warranty / Recall Services
• Quarterly rollup of all updates, apps, and patches into new golden image
• Configure and Support Electronic Software Distribution
• Configure and Support Mobile Device Management Tool
• Configure, validate, Support, and Maintain a Tool or suite of Tools to be used by remote support teams to engineer, package, test, and house images and/or image profiles
• Strong communication skills and ability to work cohesively with users and team
• Strong documentation skills and attention to detail, with the ability to create, edit, and refine complex technical documents
• Ability to work collaboratively with employees within department and across functions

VITA Tech is a US Based technology services and outsourcing company, founded in 2014 which was formerly called as Techflow Solutions Inc. We are a certified Minority Business Enterprise and certified Women Owned Small Business. VITA Tech collaborates with clients to help them become high performance businesses by combining unparalleled experience, comprehensive capabilities across all industries and business functions