L&I- System Specialist SS1 A4 SC2

L&I- System Specialist SS1 A4 SC2

This position is responsible for providing high level desktop and end user support for the Department of Labor & Industry building in Harrisburg which consists of approximately 1,500 users. This position supports the Daily operation of several bureaus within the L&I building to include application from each of the following Deputates Administration, Unemployment Compensations, Compensation and Insurance, Workforce Development, Office of Vocational Rehabilitation, and Safety and Labor Management. In addition to critical delivery center desktop support for L&I operations we also support the Dept of State primary and general election desktop support, petition filing setup and many other public service enabling utilities by assuring desktop configuration, connectivity and user access is operational.

Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, the technician in this position has resolved NA-NA% of Change Request tickets assigned to the L&I location which sometime involves working with vendors, working with other IT teams and especially users when hands-on is required.
List of Skills:
1.Thorough knowledge and use of ServiceNow or understanding of asset management system
2.Expert knowledge and use of Windows OS and O3NA Office products
3.Excellent customer service awareness and communication skills
4.Knowledge of hardware desktop, printer, scanner, video
5.Knowledge of software
6.Knowledge of imaging workstations using MDT and/or SCCM
7.Excellent troubleshooting and problem-solving skills
8.Ability to transport/lift boxes/equipment
9.Ability to work independently and as a member of a team
10.Knowledge of VPN setup, support and install
11.Able to resolve technical issues with users over the phone
12.Knowledge of active directory use and privileges
13.Knowledge of wireless workstation setup and support
14.Ability to think and act under pressure
15.Good organizational skills
16.Excellent etiquette and professionalism

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceThorough knowledge and use of ServiceNow or understanding of asset management systemRequired2YearsExpert knowledge and use of Windows OS and O3NA Office productsRequired2YearsExcellent customer service awareness and communication skillsRequired2YearsKnowledge of hardware desktop, printer, scanner, videoRequired2YearsKnowledge of software Required2YearsKnowledge of imaging workstations using MDT and/or SCCMRequired2YearsExcellent troubleshooting and problem-solving skillsRequired2YearsAbility to transport/lift boxes/equipmentRequired2YearsAbility to work independently and as a member of a teamRequired2YearsKnowledge of VPN setup, support and installRequired2YearsAble to resolve technical issues with users over the phoneRequired2YearsKnowledge of active directory use and privilegesRequired2YearsKnowledge of wireless workstation setup and supportRequired2YearsAbility to think and act under pressure Required2YearsGood organizational skillsRequired2YearsExcellent etiquette and professionalismRequired2Years
Questions
No.QuestionQuestion1The vendor rate for this position is 35.44. Do you accept?Question2Where does your candidate currently live?Question3This position is on site. Can your candidate comply?