Project Management Intern - Customer Success (6 months) (m/f/d)

DESTINATION FOR GREAT TALENT

At Trade Republic, we are on a mission to democratize wealth. We set up millions of Europeans for wealth with fast, easy, and free access to capital markets. With over one million customers we are one of the largest savings platforms in Europe, with users holding over 6 billion on our platform.

We are seen as the go-to-destination for top talent from across the globe. Everyday we strive to make Trade Republic a great environment to do the best work of your life, surrounded by exceptional, caring and passionate colleagues. In addition to learning and growing with a world-class team, you will build a destination for everyone across Europe to put money to work.

ABOUT THE TEAM

We are not a traditional call-center, far from it! Trade Republic s Customer Service Department is tech-enabled and data-driven. We are building the future of world-class Customer Service.

As a part of the Project Office, you will help take us from where we are now to our vision of the future. You will drive ambitious initiatives that aim to help Customer Service keep pace with the company s rapid growth and introduce cutting edge technologies.

WHAT YOU LL BE DOING

• Assist our automation taskforce in identifying and coordinating improvements to our product and process that help the Customer Service department scale
• Assist in the creation of business cases for projects
• Assist in identifying project scope, risks, constraints, dependencies, assumptions, and deadlines
• Monitor project progress/obtain weekly project status from all team members
• Learn and use Confluence and JIRA for maintaining project documents and timelines

WHAT WE RE LOOKING FOR

• Currently enrolled in (or recently graduated from) a study program with a focus on Business Administration, Innovation, Technology Management or similar
• Fluent English speaker
• Experience working with many stakeholders to achieve a common goal
• High computer literacy (MS Office, Google Workspace, basic understanding of how software is programmed)
• Good written and verbal communication skills
• Strong interest in technology and customer experience
• Proactive, can-do attitude

Even Better if

• You speak fluent German or another EU language
• Advanced knowledge of digital technology and/or capital markets

WHY YOU SHOULD APPLY NOW

At Trade Republic you will do the best work of your career. Trade Republic is a destination for people who are exceptional at what they do. We strive everyday to build a world-class team and provide the space for people to do their best. We have a motto of raising the bar and expect the best from our people. Through our dedicated people-first management approach and transparent career paths, you will have the opportunity to develop and grow your career like never before. And because you are surrounded by a diverse team of high performers, you will be learning every day.

You will play an important role in fixing one of the largest challenges we face - closing the pension gap and democratizing wealth. Trade Republic is a place where your job, your career and your passions intersect. If this gets you fired up, just like it does everyday for all of us at Trade Republic, then reach out!

Trade Republic embraces diversity and strives for equal opportunity for everyone. We are committed to building a team that represents a variety of backgrounds, characteristics, perspectives and skills. We encourage applicants of diverse gender, age, sexuality, religion, ethnicity, disability status and parental status to apply to our roles, or those from other intersecting minority groups not listed. The more diverse and inclusive we are as a team, the greater our work will be.