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Job Location drjobs

others - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Role: Desktop Support

Location: Remington, IN 47977/Kutztown, PA 19530 (Onsite Only)

Experience: Desktop support, laptop support role 5+ years exp will be ideal

Must-Have:

  • Strong Verbal communication and Technical documentation Skills
  • Basic understanding of Warehouse/Logistics processes, such as receiving, selection/picking, consolidation and shipping.
  • Experience in Install, Configure and Maintain Warehouse End Users PC and Laptops
  • Troubleshooting Knowledge in MAC, iPad Devices
  • Experience in Handling RF equipment (Zebra, Honeywell, etc.), printers, and related peripheral devices
  • Experience in Providing first and second tier support for technical matters within the Distribution Center and across the Enterprise while managing third tier support escalations as needed.
  • Experience in planning for the installation and implementation of new systems, services, applications, and processes.
  • Experience in Windows 10 Migration Projects
  • Experience in handling multiple with internal support teams and application vendors.
  • Experience in Performing preventative maintenance activity
  • Experience in troubleshoot problems across multiple systems providing supporting evidence of root cause and recommended remediation.
  • Experience working with 3rd party vendors for onsite and offsite equipment repairs, quality control of work performed, and coordination of outage windows between multiple internal and external stakeholders.
  • Hands-on experience and technical aptitude managing and maintaining full Windows environments.
  • Good-to-Have:

    • Experience in Install, Configure and Maintain Warehouse End Users MAC computers & iPad
    • Experience supporting all aspects of warehouse / supply chain systems, including Warehouse Management Systems (High Jump/HighJump1) and Warehouse Control Systems (Fortna, Tompkins Control Systems, and WSI).
    • Knowledge in Data Center Activities and Network Devices troubleshooting
    • Microsoft Certification: MCP, MCDST, MCTS, A+

    Employment Type

    Full Time

    Company Industry

    About Company

    100 employees
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