DSS positions - Desk-Side Support
Posted on :
01-11-2022
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Job Description
LEVEL OF STUDIES: English advanced (written, read, use conversational language)
High school Diploma with some addidtional certification within the IT scope
- REQUIRED PROFESSIONAL EXPERIENCE:
Professional certificate in Windows operating systems and networking
knowledge foreign languages:
- JOB COMPETENCIES AND ABILITIES PACKAGE:
ABILITIES:
- Knowledge of ITIL Service Delivery (procedure concerning to incidents, problems and administration of changes
- Deskside support workers complete hands-on fixes for desktops and laptops that include software installations and upgrades Troubleshooting skills and applications shrink-wrapped (MS office, Adobe etc.)
- perform file backups and configure new systems and applications Preferably knowledge of MAC devices
- Troubleshooting skills for VPN connectivity, dial-out, wireless routers
- Deskside support Techs image new computers according to established guidelines.
- Documentation is a major requirement for deskside support
- Deskside support technicians take initiative and ownership of reported end-user problems.
- Previous experience in IT support in Corporate environment and/or other functions of great sensitivity referring to clients
- REQUIRED WORK EXPERIENCE:
- Minimum of 4years of experience in It Support
- Previous experience to a position of relations with customers is a requirement of the job.
- Previous experience in technical support constitutes an advantage.
Employment Type
Full Time
Key Skills
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