On-Site Audio-Visual Service Technician

Our client is an international audiovisual and technology professional services company that design, builds and supports innovative technology solutions to create lasting experiences where people live, work and play.

As an On-Site Audio-Visual Service Technician, the right candidate will providefull timeon-site technicalservice and maintenance support for the company s client.

Responsibilities & Duties

• Provide on-site first line,emergency and preventative service toourclient.
• Requiresextensive troubleshooting abilities,replacing and/or repairingmany types of Audio, Video& Controlsystems and related equipment.
• Arrange for product returns and/or exchanges with the service department.
• Daily equipment checks to ensure equipment is operational. Management ofdaily check schedules.
• Perform daily/weekly/monthlypreventivemaintenance and dustingof designated exhibits&rack room areas.
• Video projector lamp changes and proper disposal or recycling of lamps as required.
• Manage and maintain spare AV equipment and consumables inventory includingcommunicating to clientwhen consumable/spare equipment levels reach re-ordering point asdetermined by customer.
• Assistin training of client's staff and new staff who typically operate these systems on daily basis.
• Provide technical phone support (e.g. answer questions, troubleshoot suggestions) to customer.
• Provide all documentation in a timely manner (e.g. material and labor reports, preventative maintenance reports, expense reports, job costing records, timesheetsetc.)
• Perform other activities and responsibilities as directed by the client but within the scope of AV.
• Communicate effectively with the Managers and Service team.
• Accountable for the overall customer satisfaction of the site's AV systems.

Skills

• Excellent understanding of AV systems with strong problem solving skills and trouble-shooting experience.
• Ability to provide outstanding customer service
• Always presents a positive image of self and company.
• Good communication skills, verbal and written especially with respect toclient, vendors and equipment manufacturers.
• Ability to read and comprehend site drawings, schematics, and training manuals.
• Ability to operate multi-meter and other related industrytest equipment.
• Computer literate e.g. Windows, MS Word, MS Excel and scheduling programs, as well as an excellentunderstanding ofcomputer functionality.
• Detail oriented.
• Able to lift 50 pounds.
• Must be comfortable working at heights and on ladders &mechanical lift systems.

Education and Experience Requirements

• Technical degree/certificate or equivalent job experience. CTS certification a plus.
• Minimum 3 years related experience
• Special consideration will be given to applicants withproven knowledgein:
• Multi-projector edge-blended digital video systems
• Computer & AV Networking

Site Specific Requirements

• Significant experience with standard troubleshooting methodology
• Experience with digital signage systems
• Familiar with multiscreen displays functioning as video walls
• WORKWEEK&HOURS:40hours-Mon-Fri.with occasional after-hours or weekend support.

Special Requirements
The employee must be able to regularly lift 25 pounds and occasionally lift 75 pounds. Specific vision acuity requirements include close vision, depth perception, and color recognition. This person will frequently be required to be on step ladders up to 12' and extension ladders to 26'. Occasional use of a man-lift up to 40' will also be required.

Other Requirements

• Valid driver's license. Good driving record
• Must pass drug screening & background check

Comprehensive benefits include: medical, dental, disability insurance, flex spend, Health Insurance Savings Account(HSA), Life Insurance and Vision.Company will pay for industry certifications!