French Customer Service Rep Hearing Devices (m/f/d)

Our client is a manufacturer of advanced hearing devices. With several thousand consultations per year, they positioned themselves as a preferred partner for hearing-impaired people in several European countries. The international team supports these people in identifying the right hearing aid, finding an acoustic partner close to where they live, mastering the familiarization phase, and providing help and advice when problems with the device or hearing arise later.

For the professional customer service we are looking for you (m/f/d) to join the existing team.

What you will be doing?

• You make the world of hearing aids transparent to the customer. Using a checklist, you can query various criteria that narrow down the list of eligible devices.
• You inform comprehensively, take into account different lifestyles and the degree of impairment. You will also respond to various situations in which a hearing improvement is desired
• You take into account recommendations from doctors and sensitively address the issue of hearing loss. The topic of visibility / design will also be addressed in many consultations

Do you have what it takes:

• Good communicator with a sure instinct for sensitive topics
• Ability to respond to questions asked and not asked and create a positive atmosphere
• High sense of personal accountability
• Focused on the best results
• Fluent in French

Wir freuen uns Sie kennenzulernen!