OCTO DCPS Technician Support
Posted on :
31-10-2022
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Job Description
We are looking for Desktop / Technician Support (2 openings) (Min 6 years of Exp) (Webcam interviews ONLY) (Local Candidates ONLY)
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 2 (TWO)
Length: 11 Months +
Location: Washington, DC 20003
Immediate interviews Webcam interviews ONLY
Please note that this position is HYBRID, 1 to 3 days onsite and rest REMOTE per week.
6-10 years of experience. Responds to and diagnoses problems through discussion with users.
Responsibilities:
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
- Supervises operation of help desk and serves as focal point for customer concerns.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, emails, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
- Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
Minimum Education/Certification Requirements:
IT related certifications (CompTia or equivalent) or equivalent work experience
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
Experience with Business workflow processes
Required / Desired
Amount
of Experience
6-10 yrs. diagnosing and resolving end user computer/computer peripherals problems
Required
6
Years
6-10 yrs. providing second-tier support to end users, server, or mainframe apps/hardware
Required
6
Years
6-10 yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems
Required
6
Years
Bachelor's degree in IT or related field or equivalent experience
Required
10
Years
6+ yrs of experience with Microsoft Windows
Required
6
Years
6+ yrs of experience with Microsoft Office
Required
6
Years
4+ yrs of experience with Apple MAC OSx
Required
4
Years
2+ yrs of experience with Intune
Desired
2
Years
Employment Type
Full Time
Key Skills
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