Department: Executive Health Location: 8631 W 3rd St Los Angeles CA 90048 Shift Hours: 8a-5p (may vary by 30 min. depending on business need) Schedule Days: M-F Interview Type: Phone/Teams
Required Qualifications: High School Diploma Fully vaccinated and boosted for COVID Experience with medical insurance, referral processes, and benefit plans 6+ months recent experience working in an outpatient clinic or medical office setting Ability to read, understand, and respond to detailed oral and written instructions Excellent customer service
Preferred Qualifications: Associates degree or higher college education 2+ years' recent experience working as a Patient Service Representative Experience with CS-Link/Epic Understanding of medical terminology Previous experience in a medical office setting
Job Duties: Primary point of contact for patient relations in person and by phone Greet patients and assist in resolving patient concerns and escalating as appropriate Check patients in/out and collect co-payments, give receipts, and reconcile payments Verify patient demographics and insurance information in CS-Link/Epic Schedule appointments and complete patient registration Process and track referrals and authorizations for various insurance types Handle patient/provider correspondence Explains polices, procedures, or services to patients Sanitize workspace using provided supplies and following department guidelines
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