1. Install, upgrade and monitor software and hardware.
2. They usually maintain the essentials such as operating systems, business applications, security tools, web-servers, email, PCs, local and wide area networking both hardware and software and mid-range server hardware.
3. Your voice is most critical tool in tele-calling so use it as your advantage.
4. 6. Always be pleasant and your smile should reflect from the phone when you speak.
5. 7. Speak clearly and don't get nervous. Be friendly and address the client by their name.
6. 8. Excellent communication skills.
7. 9. Creative thinking skills.