100% remote work opportunity - Need Cisco UCCE Engineer

Cisco UCCE Engineer Remote 6 mo Cisco UCCE Engineer Remote with up to 25% travel to Tampa, FL 6 Month contract - Lead/contribute to the design, integration, deployment, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the /Dialer/Call Recording space and WFM Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution Work with Cisco TAC and help guide managing the Contact Center Enterprise environment Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems Works on problems of diverse scope and complexity Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes Reviews or presents technology solutions to working teams, suppliers, and customers. * Demonstrated ability to design, deploy, and troubleshoot UCCE issues including: reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT) Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management Additional Skills preferred Experience with networking and how the UCCE and CUCM systems integrate on a corporate network. Demonstrates initiative, ability to work independently and with a strong sense of system ownership, ability to multi-task Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail Experience Required 7+ years of UCCE experience, installing and advanced configuration on Cisco UCCE platforms; technical knowledge of Cisco UCCE - ICM, CVP, CUIC, and Finesse Additional Experience preferred Experience with administrating ESXi hosts, Virtual Machines, and Linux appliances Knowledge of Windows Server & Linux OS, Windows/Linux scripting Knowledge of Cisco ICM and CVP call script development education Required Bachelor's degree or equivalent experience required skills: UCCE Engineer, UCCE, VOIP Engineer, Cisco Voice Engineer, Voice Engineer Responsible for the configuration of the UCC Enterprise application. Deep knowledge of Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM] or other related contact center hardware and software Develops detailed call flows based on the established design (including Call Queuing and Treatment, Call Routing, ACD equivalent functions available, fail over scenarios, etc. Develops detailed scripts (in Cisco Unified Intelligent Contact Manager Configures applications to meet requirements. Based on previously defined call flows, defines plans for testing and training, and leads/manages testing efforts for UCC Enterprise. Executes tests, working together with other team members. Develops operations training materials. Responsible for the overall application design, implementation and documentation of the UCC Enterprise solution and related in-scope solution components and interfaces. Delivers the overall system design and implementation configuration documentation. Works with application specialists to provide technical guidance on applications implementation, routing, application configuration, and production rollout. Experience in all these areas: o Cisco ICM Enterprise development and deployment experience o Cisco IP Dialer development experience o Cisco Email Manager development experience o Cisco Unity Architecture deployment and support preferred o Cisco IP-IVR Application Design, Development, and support o Cisco ICM Solution Architecture and Integration Design o Cisco ICM Script Design and Deployment o Cisco CVP Solution Architecture and Integration Design o Cisco CVP Application Design and Development o ICM Enterprise script, design, deployment experience o H.323, SIP and/or MGCP integration experience with UCCE Solutions o SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis o Multi-site configuration and hybrid of enterprise level IP and TDM environments o ITIL Framework awareness o Experience with a disciplined development methodology and release management process o Ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 Circuits & Signaling Protocols o Ability to perform complex problem isolation within LAN/WAN Networks