Customer Service with Dutch

The candidate will be working in a project with relatively simple processes, but accuracy is an absolute must. The candidate deals with questions from credit card holders and is responsible for the security and protection of credit card data. Identity control, answering questions and explaining about possible steps to follow belong to the core tasks.

There is a training program in which you will go through all the aspects of the job (focus will be on privacy related themes). The training period consists of 3 days, of which 1 day will be practice.

Tasks

• Call centre experience is an added value, but not required;
• Basic computer skills are necessary;
• Able to follow procedures around sensitive data;
• You can submit proof that you are free of criminal offences;
• Flexibility and punctuality regarding working hours (shifts including evening and weekend services).

Requirements

• Communicative and empathetic;
• Disciplined and accurate;
• Respectful and positive towards customers;
• Solution-oriented thinking;
• Patient;
• Reliable.

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal card, transport card and private insurance
• 4 company outings per year
• Free fruit and coffee
• Growth opportunities

Summary: Inbound Customer service, providing administrative information/blocking credit cards

Working hours: Monday - Saturday between 08:00 and 20:00. Shifts will be scheduled in 4 or 5 days per week. Part-time employees are also welcome. 20, 24, 32 and 39 hour a week options. Only for Dutch speakers!

Training: 5 days (full time) of training that includes 1 day of real world practice. First training depends on availability.

• 1x Cardholders
• 1x Cardstop
• Location : Valencia , Spain