Site Reliability Engineer

Technical/Functional Skills

• Experience in implementing SRE solutions in areas of monitoring, resiliency, incident management and automation.
• Experience resolving issues in areas of user application, cloud platform, system uptimes, system recovery, performance, etc
• Strong hands-on experience developing applications using Java, NodeJS / AngularJS, etc.
• Deep understanding and experience of microservices, API and Web Services.
• Strong scripting experience to automate and reduce toil with Bash , Python, GO etc. in Java/NodeJS runtime environment.
• Exposure to monitoring tools in setting up RUM, APM, Synthetic, Infrastructure, and alerting.
• Hands on experience in setting up dashboards and providing analytics using any Cloud platforms like Azure/AWS, etc.
• Strong hands on experience working with any Real User Monitoring (RUM) tools like Dynatrace, New Relic, AppDynamics, etc.
• Experience working with any Synthetic Monitoring tools like Dynatrace, Blue Triangle, Sematext etc
• Dashboarding experience working with any log monitoring tools like Splunk, Solarwinds, etc.
• Experience with handling infrastructure issues in cloud native applications using docker, Kubernetes, etc.
• Experience supporting Healthcare Domains.
• Experience with CICD pipeline using Jenkins and Github.
• Excellent verbal and written communication skills.
• Certifications in any Monitoring tools and Cloud platforms are preferred.

Roles & Responsibilities

• Responsible for toil reduction in processes involving Testing, Release Management, Change management and Incident management.
• Hands-on experience with identifying required dashboards for Java and NodeJS services.
• Familiar with resolving java script and user application issues in adobe experience manager application.
• Hands-on experience with setting up dashboards using JSON scripting
• Create rules to optimize incident response by metrics, streamlining alert flows, and collaboration and communication across squads/ dev teams
• Hands-on experience in scripting for setting up log monitoring dashboards.
• Proactively identify the issues that might disrupt the service in production.
• Has experience leading P1 priority production issues as an SRE Lead/Manager.
• Hands on experience in leading Root Cause Analysis (RCA) calls with stakeholders.
• Hands on experience with setting up monitoring threshold metrics and alerts in any cloud tools (Azure or AWS). Any certifications are preferred.
• Hands on experience with SSH Monitoring of pods and containers in Kubernetes.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Balance feature development speed and reliability with well-defined service level objective (SLO, SLI)
• Define and monitor service level metrics that include incident management KPIs like: MTTD, MTTR, MTBF, MTTF, Unavailability rate, Incident count, etc.
• Debug production issues across services and API endpoints.
• Building reports using analytics tools like Adobe Analytics or Cloud analytics.