Service Designer (gn) - Hamburg / Berlin / Remote
Service Designer (gn) - Hamburg / Berlin / Remote
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Job Description
Facing the reality of high quantity production and the challenge of climate change, we face the challenge of using less resources and energy and producing less waste in the manufacturing industry.
The opportunity to apply those principles is more achievable with Cybus Connectware. It enables efficient and smart production processes in factories by connecting all the machines on a factory s shop floor, consolidating the diverse data sets and providing the data for eg. visualizing or analyzing purposes. This way Operational Technology (OT) and IT of a shopfloor are connected and empower factories to function smarter and resource consciously.
Tasks
As Cybus Service Designer (gn) you will play an integral role in this process by ensuring a design driven and human centered innovation and development approach leading to solutions that re-envisage our users' experience
Your tasks:
- Conduct and document design thinking workshops with customers and internal stakeholders
- Exercise all aspects of design thinking, including interviewing, requirements gathering, empathy mapping, creating service or solution blueprints, etc.
- Work with sales and pre-sales teams to pursue client opportunities, identify customer goals and needs, and shape tailored proposals
- Work with the product team and engineers to build out solutions that will delight and benefit users by ensuring a feedback loop from customer needs into product development
- Be an ambassador for design driven approaches internally and towards customers
Requirements
- 3+ years professional experience as a business designer, strategic designer, or in a design thinking role
- Degree or certification in business or strategic design resp. design thinking, or other relevant qualification
- Curious and creative thinking and an ability to ask "why" and "why not", develop big ideas, and work out the details
- Strong interpersonal skills and ability to effectively communicate with all stakeholders
- Excellent verbal and written communication and presentation skills in English and German
Bonus points for:
- A passion for championing customer and user experience
- Very good analytical and problem-solving competency and attention to detail
- Experience in the field of (industrial) IoT
Benefits
The things we do to make you happy:
- At Cybus you only meet people who really want to make a difference. Fast pace and flexibility shouldn t make you sweat our goals are too big for slow walkers.
- Learning and growing Obviously! We are in a new and unknown market, discovering new things is our passion.
- Remote work? We can do that, too. Depending on the situation and your location, we still ensure to have a few days of face to face time with colleagues.
- If you work a lot, you also need to relax and take time for yourself. We treat ourselves to 30 days annual leave for this purpose and a additional one-time vacation allowance of a max. 20 days after 5 years of employment (or 10 days after 3 years or 15 after 4, respectively).
- We are an IT company. The usual goodies like fruit, excellent coffee and fun team events go without saying.
- Your personal work-life balance is important to us: we expect your full commitment during working hours, but also respect your personal free time. We strive to utilize our energy sustainably.
- Central location directly in the heart of Hamburg Eimsb ttel or Berlin Moabit - easy to reach by train, bus or bike
We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity.
We look forward to receiving your application!
Employment Type
Full Time
