GENESYS DEVELOPER
Posted on :
27-10-2022
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Job Description
- Years of working in a Contact Center environment
- Perform IVR configuration and other relevant configuration in the Genesys Contact Center platform in Private/Public cloud (AWS)
- Participate and assist in the development of operational policies, standards and procedures for contact center services
- Support BA to translate business requirements and features into technical solutions for deployment
- Perform basic IVR and Call-Center-as-a-Service (CcaaS) testing and support in functional and integration testing
- Be responsible for configuring, maintaining, and troubleshooting Genesys platform for IVR, routing, Co-browsing, Virtual hold, Screen pops.
- Integrate Genesys with other enterprise applications, third party systems via APIs
- Assist the Operations and Support team with the telecommunications and IP telephony infrastructure support
- Closely communicate with customers and various team members, stakeholders during project delivery
Employment Type
Full Time
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