ServiceNow Solution Architect (m/f/d) - Legal Service Delivery or UI Builder/App Studio

We assist Legal and Compliance in-house departments in
their digital transformation journey towards an agile and responsive strategic
enabling function. Further information on smartvokat as a company and employer
can be found on our website.

The solution architect helps team members in sales and account management to identify, pursue and close strategic business development opportunities while continually driving add-on business within existing projects. To accomplish this, the solution architect has to be effective in fostering (executive level) relationships. Solution architects validate technical proposals, translate business requirements into technology requirements for inclusion in contracts and/or statements of work (SOW), act as subject matter experts and in general support both sales and delivery.

The architect must have a proven track record of managing projects through the entire project lifecycle from opportunity to successful delivery. This includes managing complex projects with multiple phases and many resources, onsite and offsite, to a conclusion whilst maintaining and ensuring high customer satisfaction.

The role requires both broad and deep technology knowledge and the capability to architect solutions by mapping customer business problems to end-to-end technology solutions. Each consulting engagement is customized to serve the client s unique needs. The role requires a technically strong person who is resourceful and confident under high pressure.

Tasks

Participate in all technical aspects of project and solution delivery including, but not limited to:

• Act and be accepted as a trusted advisor to all levels in the client organizations, helping the client to scope the nature of specific problems they are facing. Actively engage the customer to take actions when needed.
• Lead the pursuit related to consulting engagements in the Legal Service Delivery and UI Builder/App Studio space, supporting the sales process and constructing an effective solution for delivery using an effective delivery model.
• Oversee the delivery of one or more engagements, guide and direct the teams for any corrective and preventive actions to ensure the delivery is successful
• Liaise between delivery and sales team members and align with the customer stakeholders.
• Expertise in application development, software development life cycle (SDLC), Agile and an in depth understanding of Cloud applications, specifically ServiceNow
• Assist the sales personnel in qualifying the client needs towards ServiceNow Legal Service Delivery or custom Legal and Compliance solutions based on ServiceNow UI Builder / App Studio
• Represent the Company in events such as industry conferences and executive briefings

In this position you will play a key role in project teams and the delivery model. You are expected to maintain strong relationships with your peers in sales and delivery and of course the customers.

Requirements

The ideal candidate should have at least 5 years of experience with ServiceNow and service management (ITIL in general) within client environments.

• ServiceNow Systems Administrator certification required
• ITIL V3 foundation certification required
• Implementation Specialist certification strongly preferred
• Proven and demonstrated consulting experience (problem solver with attention to detail, resourcefulness)
• Demonstrated ability to work and use SDLC/SCRUM as a delivery methodology
• Strong JavaScript skills and understanding
• Experience with Web Technologies like XML, HTML and Web Services.
• Knowledge of technical components such as LDAP, VPN and SSL
• Strong communication skills (active listener, think before acting, superb verbal and writing skills)
• 5+ years of demonstrated experience in IT infrastructure space
• 3+ years of leading and managing multiple engagement teams providing organizational leadership, mentoring, career development and coaching in the area of HR Service Delivery, Legal Service Delivery and/or UI Builder / App Studio space
• Working with clients to assess current state of tools and processes and define approach to transition to service-based organization
• Hands-on and get it done mentality
• Project Management
• Strong exposure in selling consulting engagements (tools or process)
• Experience in crafting solutions leveraging global
  delivery models

Benefits

What we offer:

• A team of entrepreneurial-minded colleagues who are on a mission.
• A flat hierarchy with lots of opportunities to develop your space.
• Mentorship and exposure to ground-breaking projects in the legal industry.
• Working in a virtual international environment and still be part of an agile and highly collaborative environment.
• Autonomous nature of working remotely and integrating work in your life (not the other way round).
• Several perks designed for your well-being and a healthy work-life balance.

Albeit a young company, we are advising ServiceNow clients on Legal and Compliance processes across the planet ... and we love seeing them winning awards such as the FT Innovative Lawyers In-house Legal Team of the Year ("... built a system last year that collects legal and compliance data centrally, which is helping the legal team to improve its operations. It now has real-time information on the number and type of requests coming from across the business, how long tasks take, satisfaction with legal services, and more. The team shares progress reports and performance metrics with the business through a user-friendly dashboard.").