End User Computing Support

End User Computing Support
Midland, TX
Contract

Devices / CIs in scope, including but not limited to:

Personal Computers Desktops, Laptops, Tablets
Peripherals (hard-wired, wireless, and network attached) Printers, Scanners, Docking Stations, Monitors, Keyboards, Mice, USB Attached Hard Drives, Video Cameras, Speakers
Phones Desktop Phones, Conference Room Phones, Cell Phones, Conference Room Equipment: Room Schedulers, Projectors, TVs, Speakers, Video Endpoints, Video Cable Extenders.

Responsibilities Summary:

Serve as an escalation resource for help desk ServiceNow tickets
Install and configure End-User Computer & peripheral devices (SCCM, AD, GPO, Windows 10, Office 365)
Restore End User Data
Perform imaging of devices using the latest Image version
Relocate Devices from one WES Service Location to another following an Approved Service Request
Device inventory in the End User support depot at HUB/Hackett location
Dispatch support technician to project sites to handle issues related to IT equipment in Trailer offices
Maintain & validation of End User Device Configuration. Notify WES of any systemic compliance failures
Coordination with Third Party Vendors on Warranty / Recall Services
Quarterly rollup of all updates, apps, and patches into new golden image
Configure and Support Electronic Software Distribution
Configure and Support Mobile Device Management Tool
Configure, validate, Support, and Maintain a Tool or suite of Tools to be used by remote support teams to engineer, package, test, and house images and/or image profiles
Strong communication skills and ability to work cohesively with users and team
Strong documentation skills and attention to detail, with the ability to create, edit, and refine complex technical documents
Ability to work collaboratively with employees within department and across functions