Experience Lead, Operations

About Us



At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrows world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.


About The Opportunity


The Experience Lead, Operations plays an integral role in the overall success of WeWorks partnership with a Sports and Multimedia Company based in New York City. The candidate must have a passion for delivering a first class service and a desire to exceed employee expectations. Candidates must have the ability to multitask and have a detail-oriented mindset. The ideal candidate must be comfortable conversing with employees, guests and VIP personnel on a consistent basis.


In this role, youll:



Change Management


Assist Experience Manager in leading workplace in Change Management initiatives

Assist Experience Manager with implementation of new conference room reservation system, including client communications and familiarization training, as well as creation of conference room management SOPs.

Educate the workplace on new space best practices including proper usage, agile working strategy, alternative conferencing and meeting techniques and escalation procedures for facilities and system related items.

Make recommendations to the building operations team on any repairs, maintenance, or updates required in the facility.

Manage new requests from employees and identify the correct channels and resources to complete the request.


Operations


Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required, especially in conferencing spaces.

Oversee the guest & visitor registration process for the entire company site to ensure cross-functional synchronism.

Serve as a conduit between Conference Service Director and contracted food and beverage provider to ensure alignment for upcoming meetings and events.

Direct daily flow of events with rest of Experience team and relevant vendors for all conference room reservations, including but not limited to room inventory management and allocation, curation of hosts needs, arrival escorts, F&B coordination, room setup/breakdown, tier-1 basic A/V troubleshooting, etc.

Drive new processes in collaborating with Experience Manager for collecting conference services guest feedback, problem resolution, and process improvement.

Oversee conference room booking process and systems for the entire company site.

Support the Experience Manager in making strategic decisions regarding the operational performance and process optimization of the location.

Recommend best practices, including but not limited to: community management, operations, training, and member experience on a company-wide level.

Train Experience Associates and other Experience Lead at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so.


About You

Wed love to hear from you if you meet the qualifications below:

Executive presence and be comfortable interfacing with C-level personnel and VIP guests on a consistent basis.

Comfortable adhering to business-professional work environment, and abiding by Client-directed uniform and name tag.

2 + years of client facing or customer service experience in a hospitality role required.

Experience in Hotel FOH, and or high-end Retail/Restaurant, Event Coordination, Catering or High-end Service Industry Experience a plus

Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, walking, squatting, stooping, reaching, and bending above and below shoulder height. Ability to lift up to 45 pounds

Highly flexible and adaptable to continuous change and growth.

Organized and detail-oriented.

Ability to solve problems with innovative thinking.

Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.

Passion and understanding of WeWorks mission and values.


Life at WeWork


Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires youbecause together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.

As part of our commitment to health and safety, WeWork -- like a growing number of employers -- is requiring all U.S. employees to be fully vaccinated for COVID-19 as a condition of employment, to the extent permitted by applicable law and absent a legal exception for reasonable accommodation. We provide unvaccinated new hires a 45-day grace period after their start date to get fully vaccinated or, if eligible, obtain a reasonable accommodation (unless a sooner deadline is required under applicable law). If you believe that a legal exception may apply to you, please still apply for any role(s) you are interested in and, if you are hired, you will receive instructions on how to request a reasonable accommodation after your start date. Please note that roles that require in-person work -- currently, within our Community (excluding Member Experience), Facilities Management (including Security), Sales (excluding Sales Ops), and Member Technology teams -- will not be eligible for work-from-home as an accommodation because it poses an undue hardship on our business.
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