Field Service Engineer

Job TitleField Service Engineer
Job Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But its not just what we do, its who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers needs. Its what inspires us to create meaningful solutions the kind that make a real difference when it matters most.


The world and our customers needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thats why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.



In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips purpose has never been more relevant. So whatever your role, if you share our passion for helping others, youll be working towards creating a better and fairer future for all.



You are responsible for
The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change, for Multi-modality equipment(CT/MRI/Cathlab/XRay/Ultrasound) Basic troubleshooting, installation, maintenance and repair on designated equipment Completing Preventative Maintenance and field modifications. Ordering and managing repair parts cycle times. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Maintaining daily communications with customers to ensure resolution and proper follow-up. Maintaining tools and test equipment and ensuring they are properly calibrated. Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements. Utilizing the escalation process to resolve customer service delivery issues. Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. The ability to lift and carry a toolbox that can weigh up to 50 lbs. Adhering to current regulatory requirements


You are responsible for


Delivery:


The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently

The FSE would conduct
site surveys
before taking over the Life Cycle Management of an installed machine

The FSE would also provide
Demonstration Support
for the system in the region

The position of a FSE would entail Commissioning and Handing-over of the respective systems projects

FSE would participate in
Corrective Maintenance
and would also maintain and complete the PM Schedules within the stipulated time frame

The FSE would
implement FCO



Selling :


As a FSE, Person would
actively participate
and
support
in CS Sales Promotion and achievement of overall CS Team Sales Targets

FSE would coordinate the process of Spare parts Sales with the Customer

Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the jobs purview

The FSE would
provide Competition Information
about the latest developments and the prevailing market condition to enable the organization to be competitive.


Service Administration


The FSE would report all necessary information both technical and administration
[Call Completion Call Reporting, PM, FCO, Installations]
as per the norms

The FSE would be responsible for proper handling of
parts/ Test
&
Measuring Instruments
to ensure return of all parts with proper documents

The responsibility of collecting
Customer Overdue Outstanding would lie with the FSE



Customer Satisfaction


FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.

You are a part of
Customer Support team and will be support on multimodality as FSE


To succeed in this role, youll need a customer-first attitude and the following


BE- Any engineering

5+ years of experience

Experience in Service, Maintenance and installation.

Good Communication skills


In return, we offer you
achallenging, innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences:

A rewarding career in Philips with attractive package.

A variable bonus based on both Philips results and personal performance

Extensive set of tools to drive your career, such as a personal development budget, free training and coaching

Attractive collective health insurance package

Opportunity to buy Philips shares and products with discoun


How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home for our hybrid roles.Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.


Our hybrid working model is defined in 3 ways:We believe in the importance of impactful collaboration: There's a certain energy when everyones in the same room that can heighten idea generation and creative friction needed for problem-solving.We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isnt office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.



Why should you join Philips?
Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
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