Working Student IT Service Desk (m/f/d)

What does KLAR do?

Klar is a Mexican fintech startup whose mission is to democratize and revolutionize the way in which financial services have been delivered so far in Mexico, especially since half of the population doesn t have a bank account. We have had more than 1 million users since 2021!

We are changing this scenario by offering a tech product that allows users to manage their money through a mobile and web application. Users can withdraw or deposit money from any cash machine, they can also use the card in stores and even do online payments. We don t have any branches, everything is done and managed through the app.

Our product roadmap includes offering loans and credit for a larger group of clients based on our very sophisticated credit modeling.

Life at Klar

We have a very international team with more than 30 nationalities working from Mexico City, Berlin, and remotely. Our founder Stefan Moller is also half German and Mexican, which allowed Klar to think globally since its inception.

This position is to be performed onsite in our Berlin office.

Your daily adventures will be

• First level support: helping people hands-on whenever they encounter challenges with computers, software, mobile and network devices.
• Setup support: building and imaging IT equipment and mobile devices for new starters.
• Ticket management: recording and updating all IT requests/ incidents accurately and thoroughly through our IT Service Management system.
• Improvement of infrastructure: supporting our team to carry out project work and new office installations / office moves.
• Administration duties: taking care of our file, folder, print and user maintenance.

What you bring to the table

• Enrolled in a computer science degree (or a similar field).

• Interested in supporting a user base in a typical Mac and Windows desktop environment.

• Experience in building and imaging desktops and laptops, preparing mobile devices, printers and audio conferencing equipment etc.

• Have a good understanding of G-suite with the ability to support and help Users with the general G-suite apps set.

• Good time management and organizational skills with the ability to manage and prioritize multiple tasks.

• Ability to pick up new technology independently by reading and understanding written material.

What do we offer?

• Competitive salary based on performance and experience
• A modern and centrally located office in Berlin Mitte
• Flexible work environment, with home office and remote work arrangements
• International work environment with amazing and highly skilled people
• A world class team that helps you evolve your skills in areas you're interested in
• An opportunity to have a real impact in one of the most exciting emerging markets

We trust our highly skilled and diverse team and we re committed to creating a welcoming and inclusive environment for new talents to flourish. We value diversity and welcome all applications regardless of gender, nationality, ethnic and social origin, religion/belief, physical abilities, age, sexual orientation, and identity.

We are looking forward to receiving your application!__