Office Manager

Job Summary:

JOB DESCRIPTION Office Manager

Location: Berlin, Germany

Division: Ticketmaster GmbH

Contract Terms: Permanent, 40 hours

THE TEAM

The Main function of the Facilities team is primarily to provide a safe and enjoyable environment for both staff and visitors. The facilities department take the lead in making the office run smoothly and effectively.

THE JOB

The Office Manager is to ensure services are provided efficiently and to a high standard for Ticketmaster s Berlin Office to run smoothly. The role involves all aspects of Office Management including manual tasks and ensuring the office is health & safety compliant on a day-to-day basis.

Ticketmaster, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

Tasks

WHAT YOU WILL BE DOING

Oversee inventory and supplies for the building.

• Maintaining and establishing office policies
• Adjust office procedures as needed, i.e., implement policies and necessary changes for COVID
• Oversee and liaise with outside contractors and provide onsite orientation
• Collaborate with landlord and building manager regarding service budgets and office renovations
• Review and implement procedural adjustments to the facilities and office
• Internal and external appointment coordination for our VP
• Travel planning, travel booking and travel expense reporting for our Team members and VP
• Organization of team events (Summer parties, Christmas parties)
• Sorting the mail as well as monitor the deadline of important documents
• Organize Catering for meetings

Requirements

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Really good German language skills
• Organisation skills.
• Ability to prioritise.
• Excellent communication skills.
• Good Work Ethic.
• Flexibility.
• Proven qualifications, experience and knowledge in Health & Safety regulations and office management.
• Experience in third party contractor management.
• Good team player.
• Ability to adapt to situations quickly and have good time management.

YOU (BEHAVIOURAL SKILLS)

• Demonstrate sound work ethic Being industrious and always keeping yourself busy and using initiative in tasks and the role in general.
• Be flexible While you will have your set tasks this a team-based role always be ready to help the team succeed.
• Accountability Take ownership and pride in how you fulfil your role and tasks.
• Patience and Tact These qualities need to be displayed to both Clients and staff whether in person, on the telephone or via written communication.
• Positive attitude Displaying this not only in person by displaying a positive and friendly attitude but in your work by being proactive in your role.
• Dependable This not only accounts for time keeping, but answering correspondence quickly and giving accurate, reliable information in all inquiries.
• Attentive It is imperative that whilst there are a number of duties to perform, on reception, our priority is to our clients, visitors and customers, and therefore being alert and attentive to people at the desk, as well as on the phone is fundamental in the successful running of the reception desk.
• Teamworking Working closely with the team to ensure all duties are completed, through supporting one another and recognising when help is needed.
• Proactive Whilst the core duties are clearly set out, a key part of this role is being proactive in actively looking for where improvements can be made, and where you can go the extra mile to ensure our customers (both internal and external) are satisfied.

Benefits

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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