HR Advisor (Italian Speaking)

At Bristol Myers Squibb, we are inspired by a single vision transforming patients lives through (link removed) oncology, hematology, immunology and cardiovascular disease and one of the most diverse and promising pipelines in the industry each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.



We can offer

Flexible working - flexible start and finish times, 50% home/office working
Domestic relocation support, considered
Career and qualifications support


Position Purpose

People Services HR Advisor is a member of the Human Resources organization, and is the primary contact for employees and managers, after myBMS.
consults regarding the inquiry, works through options with the customer, and coaches through resolution
uses discretion and sound judgement to determine the best method of resolution
provides employees and managers with policy advice, guidance and support for workforce management, payroll, compensation transaction activities, and other HR processes
engages appropriate functional and technical specialists to drive resolution of customer needs not resolved at first contact.


Key Responsibilities

Support execution of employee movement, employee status, payroll, benefits/leaves, PC1, 2 and 3, and compensation processes
Guide employees and managers to available resources including toolkits or training materials developed by HR Expertise Teams.
Triage inquiry to ensure full understanding and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.
Ensure accurate policy representation in interconnected systems/processes.
Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.
Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues.
Provide high touch customer service that meets expected service levels and business performance goals.
Champion direct access processes by using change management skills to influence Managers and Employees.
Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.
Prepare appropriate documentation to meet customer needs related to HR processes.
Ensure proper documentation of inquiries, root cause, and resolutions.
Liaise with third party vendors as applicable to resolve customer inquiries.
Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
Identify and report any call trends or product trends to the Team Lead or Supervisor.
Provide feedback on customer issues and the knowledgebase so that management can address and improve the items.
Participate in scheduled and ad hoc training to improve policy and process acumen


Desired Education & Experience

Degree or equivalent professional qualification
Demonstrable human resources operational experience
General knowledge and understanding of HR policies, processes, and Regional Employment Laws
Have worked in a rapid, fast-moving environment, which is both complex and changing.
Practical operational experience of HR processes.
Have worked in a multi-cultural/multi-country work environment
Prefer HR specialty certification to demonstrate theoretical understanding and application of HR practices


Desired Skills

Language Requirements: English and Italian
Verbal and written communication skills to interact with clients and the HR function to deliver business needs.
Ability to accurately assess situations through customer interactions to coach, guide, or interpret the appropriate action or next steps
Demonstrated attention to details
Highly computer literate with knowledge.
#LI-Hybrid

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognises the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. If you require reasonable adjustments in completing this application, or any part of the recruitment process direct your enquiries to (e-mail removed) Applicants can request an approval of an adjustment prior to accepting a job offer.

Bristol Myers Squibb is Disability Confident Committed
A UK Government scheme