Training Coordinator (Manufacturing Operations)

GENERAL SUMMARY

Reporting to the Supervisor, Manufacturing Operations Training, the Training Coordinator will assist in creating, preparing, delivering training content of and to manufacturing operations employees. The role will support documentation tracking, skills analysis, conformance to established policies & procedures, and compliance with manufacturer programs.



ESSENTIAL JOB FUNCTIONS*


Maintain cross-training matrix to ensure skills support business continuity as defined by established criteria, such as documentation, specifications, or procedures.



Assist in preparation of training content as defined by the Training Specialist; which will include delivery of prescribed training, as requested.
Assist in creating training content including screen shots and video with the use of Word, PowerPoint, or other program; conforming to specified instructions; including LMS learning modules.
Coordinate and schedule training required by established criteria, such as documents, specifications, or procedure.
Research, organize, and present training options and alternatives, including LMS-compatible vendors, off the shelf providers, and custom content providers.
Respond to manufacturing associates by timely answering routine questions, follow up, and escalating where appropriate.
Perform data entry and maintenance into the RE learning management system.
Collate and organize training materials prepared by instructors to support delivery.


OTHER DUTIES AND RESPONSIBILITIES


Participate in unit level onboarding, and backup peers in Operations Training.
Assist in performing needs assessments to identify training gaps.
Performs additional duties as assigned




PREPARATION, KNOWLEDGE, SKILLS & ABILITIES


Typically requires a Bachelor's degree and a minimum of 2 years of related experience, or an advanced degree without experience, in administrative support, talent management, learning & development, data entry, and/or training coordination and procedure; or other equivalent combination of education and experience
Exposure to manufacturing, especially semiconductor, preferred but not required
Previous customer service experience preferred
Ability to work independently to achieve defined goals
Positive attitude with an ability to absorb new information and adapt quickly
Organization and attention to detail is critical
Computer skills required, including a working knowledge of Microsoft Office: Word, Excel, PowerPoint, Outlook
Excellent verbal and written communication skills
Ability to work through a problem and maintain focus with little or no supervision.


COMPETENCIES


Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, developments in e-commerce and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Ethics/Values & Integrity/Trust - Adheres to core values in good times and in bad and acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches; is widely trusted; Direct and truthful individual who demonstrates the ability to lead by example and take ownership.
Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peer with a minimum of noise; team player that earns the trust of others; encourages collaboration and candor.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Problem Solving Uses logical methods to dive deep on challenging problems; probes and challenges the obvious. Ability to think big and find solutions that work.




SUPERVISORY RESPONSIBILITY


N/A






WORKING CONDITIONS/PHYSICAL DEMANDS

Social/Environmental Requirements:


Work is varied every day and the employee needs to be adaptable to respond to these changes
Use independent judgement when managing priorities




Sensory Requirements


Close work (paperwork, visual examination)
Color vision/perception
Visual Monotony & Clarity up to <3 feet
Conversation
Telephone
Background noise




Physical Requirements


Light physical work; seldom exerting force/lifting/carrying/pushing items up to 10 lbs
Seldom exerting force of over 10 lbs
Occasionally walking, standing, twisting, and bending
Heavy keyboard use

Skills : DATA ENTRY , WORD , ADMINISTRATIVE SUPPORT,Training & Development,Training